When I Try To Connect My Generic CDMA SCH-I100 (Gem) To A Wireless Network, Nothing Happens. What Can I Do?

When connecting to a wireless access point, there are many variables to take into consideration. Most notably, identifying the type of network offering being connected to determines how to best approach connectivity. Open Public Wireless Access Point- These access points are generally found in places such as airports, coffee shops, or restaurants. They do not require a password for connection. Closed Public Wireless Access Point- These access points are generally found in places such as airports, coffee shops, or restaurants. Such access points are either pay per use or a subscription based service. They do require password for connections or special client side software. After choosing which is the best offering for the situation, look to the below sections for helpful information.

  • Open Public Wireless Access Point

    When traveling and seeking an open public wireless access point, enable Network notification to receive message dialogs when an open network is found.

    The below instructions assume that a connection has not been established with the access point.

      1. Press the Home Key 
      2. Press the Menu Key 
      3. Tap on Settings
      4. Tap on Wireless and network
      5. Tap on Wi-Fi settings 
      6. Tap on Wi-Fi to turn on the radio if not enabled

    Note: When the Wi-Fi radio is turned on, you will see either a  or  in the status bar. If the Wi-Fi was turned on previously, skip to step 7

      1. Press the Menu Key  and tap on Scan
      2. When the handset has finished the scan, the WiFi network listing should populate with the SSID being broadcasted in the area as well as previously established connections. Open access points should display with   icon. Tap on name of the access point and tap on Connect.

    Note: If the access point connection shows as with a  icon, it will require a password for connection.

      1. The handset should now be connected to the access point, indicated by the  icon. At this point, launch your web browser to test Internet connectivity. If the icon  is displayed, please see the bottom of this FAQ for additional troubleshooting actions.
  • Closed Public Wireless Access Point

    The below instructions assume that a connection has not been established with the access point.

      1. Press the Home Key 
      2. Press the Menu Key 
      3. Tap on Settings
      4. Tap on Wireless and network
      5. Tap on Wi-Fi settings
      6. Tap on Wi-Fi to turn on the radio if not enabled

    Note: When the Wi-Fi radio is turned on, you will see either a  or  in the status bar. If the Wi-Fi was turned on previously, skip to step 7

      1. Press the Menu Key  and tap on Scan 
      2. When the handset has finished the scan, the WiFi network listing should populate with the SSID being broadcasted in the area as well as previously established connections. Open access points should display with   icon. Tap on name of the access point and tap on Connect.

    Note: If the access point connection shows as with a  icon, it will require a password for connection. Input the credentials

    The handset is should now be connected to the access point, indicated by the  icon. At this point, launch your web browser to test Internet connectivity. If the icon  is displayed, please see the bottom of this FAQ for additional troubleshooting actions.

  • Troubleshooting Wi-Fi Connections

    Open Public Networks-

      • Moved to a location with a better Wi-Fi signal strength if connection is weak and/or dropping
      • Power cycle the handset
      • Turn the Wi-Fi radio off/on
      • Delete the SSID

    Closed Public Networks-

      • Moved to a location with a better Wi-Fi signal strength if connection is weak and/or dropping
      • Power cycle the handset
      • Turn the Wi-Fi radio off/on
      • Ensure proper credentials are entered is required
      • Some APs redirect to a portal to enter information before access is granted. Occasionally on mobile devices, this page is not viewable. Try accessing the AP from a PC and enter in the information
      • If attempts are unsuccessful, please contact the wireless access point owner for additional assistance

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