How Do I Delete All Of My Personal Information From My Cricket SCH-R710 (Suede) Phone?

To remove personal information from the handset simply click on any of the following categories for the detailed instructions below:

  • Remove All Bluetooth Devices
    1. From the Home screen, touch Menu, Main Menu 1
    2. Touch Bluetooth
    3. Tap once on the Bluetooth device
    4. Touch Remove
  • Delete All Calendar Events
    1. From the Home screen, Touch Menu, Main Menu 1
    2. Touch Calendar
    3. Touch More
    4. Touch Erase
    5. Touch All Events or select events older than one of the following:
      • One Day
      • One Week
      • One Month
      • One Year
    6. Touch Erase to confirm the deletion of the Calendar Event(s)
  • Delete All Contacts
    1. From the Home screen, touch Contacts
    2. Touch Erase
    3. Touch Select All, the Trash Can icon next to each Contact will be highlighted
    4. Touch Erase to permanently delete all Contacts
  • Format Storage Card
    1. Insert a microSD memory card into the memory card slot
    2. From the Home screen, touch Menu, Main Menu 1
    3. Touch Settings
    4. Touch Memory Manager
    5. Touch Card Memory
    6. Touch Format
    7. Touch Yes to confirm formatting the microSD memory card
  • Delete All Call Logs
    1. From the Home screen, press the Send Key
    2. Touch All
    3. Touch Call Timer
    4. Touch Reset
    5. Touch the check box for All Calls
    6. Touch Reset
  • Delete All Pictures & Videos
    1. From the Home screen, touch Menu, Main Menu 1
    2. Touch My Images
    3. Select All from the drop down menu next to Images at the top of the screen
    4. Touch More
    5. Touch Erase
    6. Touch Select All to select all pictures
    7. Touch Erase to delete all pictures

    To delete all videos follow the steps below:

    1. From the Home screen, touch Menu, Main Menu 1
    2. Touch My Videos
    3. Select All from the drop down menu next to Videos at the top of the screen
    4. Touch Erase
    5. Touch Select All to select all videos
    6. Touch Erase to delete all videos
  • Delete All Sounds/Ringtones
    1. From the Home screen, touch Menu, Main Menu 2
    2. Touch My Sounds
    3. Touch Erase
    4. Touch Select All to select all sounds
    5. Touch Erase to delete all sounds

    Note: Locked & preloaded Sounds cannot be deleted

    To delete all ringtones follow the steps below:

    1. From the Home screen, touch Menu, Main Menu 2
    2. Touch My Ringtones
    3. Touch Erase
    4. Touch Select All to select all ringtones
    5. Touch Erase to delete all ringtones

    Note: Locked & preloaded Ringtones cannot be deleted 

  • Delete Alarms
    1. From the Home screen, Touch Menu, Main Menu 1
    2. Touch Alarm
    3. Touch Erase
    4. Touch each Alarm to check their box(es) or Touch Select All
    5. Touch Erase to confirm the deletion of the Alarm(s)
  • Delete All MP3s

    The Cricket SCH-R710 (Suede) only supports music downloaded from the Muve Music™ service.  

    Please contact your service provider for assistance with Cricket's Muve Music™ service.  

  • Delete All Messages
    1. From the Home screen, touch Messages
    2. Touch Erase Messages
    3. Touch All Messages
    4. Touch Yes to erase all messages
  • Reset Factory Defaults
    1. From the Home screen, touch Menu, Main Menu 1
    2. Touch Settings
    3. Touch Phone Settings
    4. Touch Security
    5. Enter the Lock code and touch OK, default lock code is usually the last 4 digits of your phone number
    6. Touch Master Reset
    7. Touch Yes to confirm resetting the handset to the factory default settings
  • Delete All Voice Memos
    1. From the Home screen, touch Menu, Main Menu 2
    2. Touch My Sounds
    3. Touch Erase
    4. Touch each desired voice recording to check their box or touch Mark All
    5. Touch Erase to confirm the deletion of the voice memo(s)

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