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How Do I Reset My Pandora Account?
If you are unable to sign out of a Pandora account already on your player, or if you would like to reset your Pandora account, follow the instructions below to reset your account and obtain a new activation code.
- Contact Pandora directly with a request to reset your account so that your Blu-ray player can generate a new activation code. You must provide the model number and user name currently associated with the Pandora account OR provide the MAC address for your player.
- The user name is located on the top right of the Pandora screen when streaming music.
- The MAC address can be found by going into the Menu/Settings and selecting Setup> Network> Network Connection Test. On some models you may have to select Network status. The MAC address is the 12 digit hexadecimal (0-9, a-f) found on the first line of the Network Connection Test. For example: 00:13:bf:29:09:c2.
Note: Pandora makes every effort to reply to customer requests as soon as possible. If you do not receive a response from Pandora in a timely fashion please try again. Also, check your spam folder or spam folder settings.