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Why is There Less Water in My Samsung Top Load Washer, than my Old Top Load Washer?
Samsung High Efficiency Top Load Washing Machines are designed to use HE detergent and as little water as possible for energy efficiency. The water level may appear to be too low, but this is normal.
Due to "non-HE" top load models that commonly use over 40 gallons of water per cycle, there is a perception that there has to be a lot of water in the tub. Samsung HE Top Loaders use up to 27 gallons of water. The difference is instead of pushing laundry through water, water is pushed through the laundry.