When I Charge My Wi-Fi Galaxy Tablet From A Completely Drained Battery, I Am Unable To Turn It On. Why Is That?

Battery Troubleshooting

You will not be able to simultaneously charge and use your Galaxy Tab if you are connected to a PC's USB port. The USB connection on a PC does not provide enough power for you to charge and use the device at the same time. If you need to simultaneously use and charge the device, we recommend you use the factory travel charger.

If your Galaxy Tab won't turn on, follow these steps:

  1. Connect and charge the device using the factory travel charger for 1 hour.
    NOTE: The battery charging indicator may take up to 10 minutes to appear on the tablet's LCD screen.
  2. Disconnect the device and then attempt to turn it on by holding the power button down for 15-20 seconds. Samsung Galaxy Tab will appear.
    • If the device turns On, the device needed to be charged. Turn Off the device and reconnect it to the factory travel charger for an additional 6 hours.
    • If the device does not power on, try another wall outlet. Also make sure you're using the factory Samsung adapter and charging cable.
    • If the device still fails to turn On, contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) for additional assistance.

    NOTE: If you don't have access to the factory travel charger you can charge the device using the USB connection on your PC, but the device will require twice as much time to charge (approximately up to 10 hours). Your device will need to be powered off in order to charge.

If the 7000 mAh battery completely drains, it will be unable to be powered on while directly connected to a power source. While in a completely discharged state, the charging indicator may not appear until approximately 10 minutes after it has been connected. At that point, the device should be able to be powered on while still connected. This is normal as the battery must receive a nominal charge before it can be powered on due to battery and electronic components located within the device.

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