How do I update the software on my Samsung Galaxy Note® II to 4.3 Jelly Bean?

Android™ 4.3 Jelly Bean upgrade is available for the Samsung Galaxy Note® II (T-Mobile) (SGH-T889). Android 4.3, an even sweeter Jelly Bean, is available now. Bluetooth Smart support makes Android ready for a whole new class of mobile apps that connect to fitness sensors. Games look great thanks to the 3D realistic, high performance graphics powered by OpenGL ES 3.0.

  • Check Your Current Software Version
    1. From the Home screen, touch Menu  > Settings  > More  > About device .
    2. The Build number and Baseband version show the current software version on your mobile device. The software version will be T889UVUCMK7 after the update.
  • Android 4.3 (Jelly Bean) Upgrade Highlights

    Highlights

    Samsung Galaxy Gear™ Compatibility

    Introducing a brand-new way to stay connected. Samsung Galaxy Gear™ keeps you updated with glance notifications, so you can keep up with calls, texts and emails.

    For more information on Samsung Galaxy Gear™ Click here.

    Samsung Knox Compatibility

    Samsung Knox™ is a comprehensive mobile solution for work and play – addressing the mobile security needs of Enterprise IT without intruding on the privacy of employees

  • Download Update Over the Air

    Software updates are available OTA (Over the Air) and are 'pushed' to devices in stages. Mobile device selection is random.

    The T889UVUCMK7 update is available via OTA (Over the Air) and available through Windows and Mac computers using the Samsung Kies software application only.

      1. From the Home screen, touch Menu  > Settings  > More  > About device  > Software update.
        • If you are not connected to Wi-Fi, you will receive a prompt to connect.
        • If Wi-Fi is not available, touch on OK.
        • If the update is not available, you will receive the message The device is up to date.
      2. Follow the on-screen prompts.
  • Download Update Via Kies (Step 1): Back Up Your Information

    This software update was designed to apply an update to the operating system of the device while leaving certain types of user data intact, including pictures, videos, and contacts. To be safe, it is best practice to always back up all data in the event that your information is lost.

    Please refer to the Kies Backup/Restore FAQ to learn more about backing up your personal data.

    Note: Your SIM card and any external microSD™ memory card may remain installed during this update. You may remove either or both prior to beginning the process, if desired. Remember to re-install both after the update process has completed.

  • Download Update Via Kies (Step 2): Download Samsung Kies

    If you have not already installed Samsung Kies on your computer, click the button below to go to the Samsung Kies page.

    After you download Kies for your platform, switch back to this article and follow the steps below.

    Note: The time to upgrade your device will vary. Dependent upon your computer and network connection, you may experience some idle time or slow response in Kies. Do not close any programs on your PC, disconnect or turn off your device until the upgrade process is complete.

    Requirements

    • Windows Operating System
      • Microsoft® Windows XP, Vista, Windows 7, Windows 8
      • CPU: Intel Pentium 1.8 GHz or greater (Intel Core 2 Duo 2GHz recommended)
      • Memory (RAM): 1GB (Recommended)
      • Hard Drive Space: At least 500MB
      • Screen Resolution: 1024 x 768
      • Required software: Microsoft .Net Framework v3.5 SP1 or later, Windows Media Player 11 or later DirectX v9.0 or later,
    • MacOS
      • OSX 10.5 to 10.7
      • Processor: 1.8GHz
      • Memory (RAM): 512MB Free
      • Hard Drive Space: At least 100MB
      • Fully Charged Battery

    Note: The upgrade process may not complete if the battery is not at a sufficient level.

    • USB Data Cable (Included In Retail Box)

      Note: This is the same cable used to charge your device.

  • Download Update Via Kies (Step 3): Update the Samsung Galaxy Note® II (T-Mobile)
    1. Start Samsung Kies, or if you have downloaded Samsung Kies, launch the installer and allow Kies to install on your system. If you are prompted to reboot the system, do so before proceeding.
    2. Connect your device to your PC or laptop using the supplied USB cable.
    3. Ensure that Kies recognizes your device by looking in the upper section of the left-bar navigation menu.

    4. Once Kies recognizes the device you will see a pop-up similar to the one below. Click Update.

    1. Read through the Caution pop-up and, if you agree, click to populate the I have read all of the above information checkbox.
    2. Read the Allow saving of information statement and select Allow saving or Proceed without saving and then click Start upgrade.

    3. Kies will begin downloading firmware upgrade components from Samsung servers. This will take a few minutes depending on the speed of your Internet connection.
      Note: The time to upgrade your device will vary. Dependent upon your computer and network connection, you may experience some idle time or slow response in Kies. Do not close any programs on your PC, disconnect or turn off your device until the upgrade process is complete.

    4. After a few minutes, Kies will then begin transferring the firmware binary to the device. Do not disconnect the cable connected to the PC.

    5. During the upgrade process, you will see the Android logo on your devices screen.

    6. As your device is updating, please do not disconnect the cable connected to the PC.

    1. When the update process has completed, click OK.

    1. You can now disconnect your device from the PC. Once the device has rebooted it will be ready to use.
  • Download Update Via Kies (Step 4): Personal Data Restoration

    If you performed a data backup from your device to Kies prior to performing the update, you can now restore that data back to the device under the new Ice Cream Sandwich operating system.

    Refer to the Kies Backup/Restore FAQ to learn how to restore your personal data.

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