How do I Upgrade the Firmware for my device using Kies 2.6?

A software update will not be available unless you are on an approved Samsung OS and model that is recognized by Kies. In addition, each device model maintains a separate FAQ with device update instructions.

    Visit and locate your specific device for detailed upgrade instructions. An update may not be available for your device due to wireless-service-provider limitations, lack of update, or unsupported models.  

  • Getting Started

    Prior to connecting your device to your PC, review the following information to ensure your connection runs smoothly.

    • Ensure that there is only one version of Kies downloaded onto your PC.
    • Close all running programs prior to opening Kies 2.6.
    • Connect your USB cable directly to your PC and not through a hub.
    • For additional assistance, please contact your PC manufacturer or Samsung device seller.
  • Upgrading Your Firmware

    Kies 2.6 is only available for use on a Windows® platform. For support using Kies 3 (Windows and Mac®), please click here.

    1. Connect your device to your computer using the USB cable. Firmware upgrades are available only when you connect your device via the USB port.
    2. Open Kies. When a new version of firmware is available, you will see a notice on the Basic information tab.
    3. Click Firmware upgrade to start the upgrade process.


    4. A pop-up message may also be displayed when you connect your device to Kies.

    5. You will be taken through the backup process to preserve all of your data.

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