Where can I get support for Kies 3?

Kies 3 lets you conveniently access multimedia content such as photos, music, or movies from a single application. You can play, edit, or share multimedia from Kies by connecting a Samsung device to your computer; you can synchronize contacts and calendar events from your computer to your device; and you can transfer all of the photos from your device to your computer. To download Kies for your computer, visit the Kies website. For support using Kies 2.6, please click here.

  • Basic Functions
    • What is Kies?
      Kies lets you conveniently access multimedia content such as photos, music, or movies from a single application. You can play, edit, or share multimedia from Kies by connecting a Samsung device to your computer; you can synchronize contacts and calendar events from your computer to your device; [Answers]

    • How do I Change the Name that Kies 3 uses for my device?
      Connect your device to your computer. When the device has been detected, its name will be the model number. To change the name, you must make the change on the device itself. From the Home screen, touch Menu > Settings > General or More tab > About device > Device name. Enter a new name for the device and touch OK. [Answers]
    • How do I Connect my Device to Kies 3?
      Connect to Kies Connect your device to Kies using the USB data cable. USB Data Cable: Most Samsung smartphones and tablets can connect to Kies using the USB data cable that came with the device. Connect the cable to a compatible USB port on your computer. Connect the cable to your Samsung device. [Answers]
    • How do I Back Up and Restore my device using Kies 3?
      You can create backups of the content on your device, letting you restore data quickly and easily. You can back up the following content from your device: Contacts, S Note™, Message, S Planner (calendar events), Call log, S Health™, Videos (internal memory), Music (internal memory)... [Answers]

  • Multimedia
    • How do I View Photos using Kies 3?
      You can view photos stored on your connected device as well as those you have added to your Kies 3 library. Viewing Photos: To switch between thumbnail and list view, click Kies Thumbnail button to switch to thumbnail view, and click... [Answers]

  • Settings and Configuration
    • How can I Change the Firmware Upgrade Settings in Kies 3?
      You can adjust how Kies 3 handles available device firmware updates for connected Samsung devices. Click Tools > Firmware upgrade settings and mark the checkbox next to Latest firmware auto-download. Select your device in the list and click OK. [Answers]

    • How do I Restore a Backup created with Kies 2.6 using Kies 3?
      You can transfer backups you created in Kies 2.6 to your device using Kies 3. Note: Backup options may vary depending on your device. Connect your device to your computer. Open Kies 3 and click the Back up/Restore tab. [Answers]

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