How do I Perform an Emergency Firmware Recovery for my device using Kies 2.6?

If the firmware upgrade for your device fails, you can use the emergency firmware recovery feature to revive your device.

    Kies 2.6 is only available for use on a Windows® platform.  

    This option will only be available if you have started a device upgrade with Kies and it was either interrupted or it failed. If the device connected does not display in the Emergency recovery list, you will not be able to use this process.  

  • Emergency Firmware Recovery
    1. From Kies 2.6, click Tools > Emergency firmware recovery.



    2. Select your device from the list. Your device will be in the list only if it requires a recovery.

      Note: Take note of the Recovery code. This code is used when restoring your device from another computer.



    3. Switch your device to recovery mode using the steps displayed in Kies.

    4. Click Start upgrade.

  • Recover Your Device from Another Computer

    If the emergency recovery process fails from the computer you originally used to upgrade the device, try the emergency recovery using another computer.

    1. From Kies 2.6, click Tools > Emergency firmware recovery > Emergency recovery using the recovery code.

    2. Enter the recovery code displayed on the original computer.



    3. Switch your device to recovery mode using the steps displayed in Kies.

    4. Click Start upgrade.

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