Samsung Rewards frequently asked questions

Samsung Rewards Offers

Samsung Rewards is a loyalty program where users earn Samsung Rewards points by buying Samsung products and using Samsung services. Points can be redeemed toward purchases on Samsung.com/Shop and in the Shop Samsung app.

Note: Starting January 1, 2021, Samsung has temporarily suspended earning and redeeming Reward points through Galaxy Store on Samsung devices to refine the user experience.

Enrollment

Am I eligible for Samsung Rewards?

The Program is open to legal residents of the fifty (50) United States and District of Columbia, Puerto Rico, and United States Virgin Islands who are at least eighteen (18) years of age or older. It is void where prohibited by law. All users must have a Samsung account ID.

How do I register for Samsung Rewards?

To enroll in the Program, you must create a Samsung account and can enroll while you are creating a Samsung account through Samsung.com. There are multiple ways to enroll if you already have a Samsung account: (1) You can enroll by visiting Samsung.com/us/rewards; (2) You can enroll while using the Shop Samsung App.

Account management

Can I opt-out of notifications from Samsung Rewards?

By accepting the Samsung Rewards Program Terms and Conditions and signing up for the Program, you agree to receive email and push notification messages from Samsung regarding the status of your Samsung Rewards Account and Points total. If you turn off notifications or opt-out of email communications, you will no longer receive communications about your Account status and Point totals.

Can more than one person share a Rewards Account?

There is a limit of one (1) Samsung Rewards Account per person or email address, regardless of whether more than one person uses the same email address.

Are my Samsung Rewards points synced between all Samsung devices and services? 

Yes, Samsung Rewards is synced with your Samsung account. As long as the same Samsung account is used on Samsung.com and your Samsung devices, your Samsung Rewards points will sync. 

How do I manage the personal information collected by Samsung Rewards?

Samsung Rewards cares about your personal information and wants to make it easy for you to manage the information you share with us. Please visit our Privacy Page in order to request access to your information.

If you are a California resident, please visit our California Consumer Privacy Act Portal. Once you validate your residency, please use "Request using Other Information" and find Samsung Rewards under Relevant Service. Then, use your Samsung Rewards email address to access your information.

Point status

How do I check my Samsung Rewards status?

There are a few ways you can check your Samsung Rewards status:

  • Log in to your Samsung Account on Samsung.com, select your account icon in the top right, and then select My Account. Select SEE MY POINTS under Rewards.

  • Open the Samsung Members app on your phone or tablet, and then tap Benefits in the middle of the screen. Next, tap Samsung Rewards.

  • Open the Shop Samsung app on your phone or tablet, and then tap three-line menu on the left on the screen. Next, tap My Rewards.

Can I transfer Samsung Rewards points to a different Samsung account?

Points are non-transferable for any reason.

Can my Samsung Rewards points be transferred to a Samsung account in another country?

Points are non-transferable for any reason.

When do my Samsung Rewards expire?

Points earned in a particular month will be valid for twelve (12) calendar months through the last day of that month. Points not redeemed during this valid period will expire and be forfeited. 

When you redeem your points, we deduct the oldest points from your account first in order to ensure you have the full period to use all your earned points.

Will Samsung retroactively apply Samsung Rewards points for customers who purchased before Samsung Rewards launched at Samsung.com, or before a customer joined Samsung Rewards?

No, Samsung rewards points can only be earned after joining Samsung Rewards.

My points have disappeared. What should I do?

Samsung Rewards Points are managed based on your Samsung account. Check whether you logged into your Samsung account. If you have already logged into your Samsung account, your points might have expired. To review your rewards transaction history, please view from (1) Log in to your Samsung Account on Samsung.com, select your account icon in the top right, and then select My Account. Select SEE MY POINTS under Rewards; (2) Open the Samsung Members app on your phone or tablet, and then tap Benefits in the middle of the screen. Next, tap Samsung Rewards; (3) Open the Shop Samsung app on your phone or tablet, and then tap three-line menu on the left on the screen. Next, tap My Rewards. If you have further questions, contact customer support at 1-800-SAMSUNG (726-7864).

How can I receive notifications for points that will expire?

You can enable notifications in the Samsung Members app. Open the app on your phone or tablet, and then tap More options (the three vertical dots). Tap Settings, tap Notifications, and then tap the switch at the top next to Show notifications. Next, tap Notification categories, and under the Rewards section, tap the switches for All notifications, Points earned, and Points and access information.

Are my Samsung Elite points the same as Samsung Rewards points?

No. Samsung Elite points are separate from Samsung Rewards points.

My points are negative. How does that happen?

This will happen if you cancel your earning activity when your balance is less than the points canceled. 

Ways to earn

How do I earn Samsung Rewards?

To earn Samsung Rewards points, you can purchase eligible products via Samsung.com and the Shop Samsung app. Samsung may also offer opportunities to earn points through other Samsung apps, as well as promotions with its partners.

How do I earn points through Samsung.com and the Shop Samsung app?

Log in to your Samsung account while you are making a purchase on Samsung.com or the Shop Samsung app. The number of Rewards points that you may earn will be displayed next to the product price.

Note: The actual number of Reward points you will earn will be calculated after all discounts, coupons, promo codes, and gift certificates have been redeemed, and will not include shipping, taxes, or other fees, if any. Once you complete your eligible purchase, you can see your points pending in your Samsung Rewards account immediately. The Rewards points will be added to your Rewards Account when the applicable return period has lapsed.

Is there a limit to how many Samsung Rewards points can be earned and redeemed per day?

There is no limit to the number of points earned and redeemed per day.

When will I receive my Reward?

Points will be credited to Participant’s Rewards Account after (1) transaction confirmation; (2) the applicable return period has lapsed; and/or (3) the applicable chargeback window has closed.

Ways to redeem

Note: Starting January 1, 2021, Samsung has temporarily suspended earning and redeeming Reward points through Galaxy Store on Samsung devices to refine the user experience. 

How do I use my points to purchase products on Samsung.com/Shop and through the Shop Samsung app?

Log in to your Samsung account while you are making a purchase on Samsung.com or the Shop Samsung app. At checkout, you will have the opportunity to use your points to pay for all or part of qualified products on Samsung.com/Shop and the Shop Samsung app. See full Reward Terms for additional details. 

How much is one Rewards point worth?

One Samsung Rewards point is worth $0.005 on Samsung.com or in the Shop Samsung App. This value can be changed according to internal policy. Samsung Rewards points cannot be exchanged for cash for any reason.

Cancel orders

If I return my purchase within the return period, will my Samsung Rewards points I redeemed for the purchase be returned?

If an eligible product is returned for a refund after the Samsung Reward has been redeemed, the redeemed amount will be reversed after the returned product arrives in our warehouse and is inspected.

If you cancel your order before we send the product(s), the redeemed amount will be reversed within a few days of receiving the canceled order in our system.

Tier status

What is the Samsung Rewards Tier program?

As you earn more Samsung Rewards points, you will unlock a new tier status with additional benefits and rewards. 

What are the different tiers and how many points do I have to earn to unlock each tier status? 

  • Silver - Free to join

  • Gold - Earn 500 points to unlock Gold Tier Status

  • Platinum - Earn 2,500 points to unlock Platinum Tier Status

What are the benefits of each tier status?

Silver

  • Earn 0.5% back in Samsung Rewards points on any purchase

  • Enjoy Silver-level point multipliers on select products

Gold

  • Earn 1% back in Samsung Rewards points on any purchase

  • Enjoy Gold-level point multipliers on select products

Platinum

  • Earn 1.5% back in Samsung Rewards points on any purchase

  • Enjoy Platinum-level point multipliers on select products

  • 20% discount on Haul Away and Installation services for home appliances

  • Early Access to special events and promotions

How can I check my tier status?

There are a few ways you can check your tier status: 

  • Log in to your Samsung Account on Samsung.com, select your account icon in the top right, and then select My Account. Check your tier status under Rewards.

  • Open the Samsung Members app on your phone or tablet, and then tap Benefits in the middle of the screen. Next, tap Samsung Rewards.

  • Open the Shop Samsung app on your phone or tablet, and then tap three-line menu on the left on the screen. Next, tap My Rewards.

How do I maintain my tier status?

Your current tier status will be maintained until the end of the following year. For example, if you reached the Gold Tier in Oct. 2022, your Gold tier status will remain until Dec. 2023.

To maintain your tier status after the following year, you will have to earn Samsung Rewards points for each tier threshold.

  • Gold - Earn 500 points to maintain Gold Tier Status

  • Platinum - Earn 2,500 points to unlock Platinum Tier Status

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