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Product Support

Product Support

For questions about your Samsung product, we're ready to help.

Live Chat is available 24 hours a day. 7day a week



Video Chat

Monday to Friday; 10am to 7pm EST

Help With Your Order

Product Support

You can log in to your Samsung account to check order status, or use the link below to contact our Samsung Direct Sales team.

Check Order Status

Contact Customer Direct Sales

Public Relations

Product Support

For media relations inquiries, please contact our Public Relations team.

Go to Public Relations

Corporate & Affiliates

Product Support

You can contact Samsung Electronics and its affiliated companies directly.

View Contact Information

Website Questions (only)

Product Support

Please e-mail us with any questions or feedback about our website.

Please use Product Support for questions or issues regarding products.

E-mail Webmaster

Voice of Customer

Voice of Cutomer

Our customer service team is always willing to answer your proposal concerning Samsung Service.

Your message will be promptly handled under the direct supervision of our executive management


Copyright Agent

If you believe your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, please send our Copyright Agent a notification with all of the following information:

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Call Product Support
  • Consumer Products
    Mobile phones
    Mon - Fri : 7am - 2am (CST)
    Sat - Sun : 9am - 10pm (CST)
    Samsung Apps
    Call 1-888-899-7609
    Mon. - Sun. 9am - Midnight (EST)
    Hearing-Impaired (TTY)
    Mon - Sun : 9am - 6pm (EST)
    Home Appliances Hours of Operations
    Mon - Fri : 8am - Midnight
    Sat : 9am - 5pm
    Sun : Closed
    Laptop, Printer, Galaxy Tabs (WiFi only)
    1-800-SAMSUNG (1-800-726-7864)
    Mon - Sun : 24hrs
    Hard Disk Drives
    All other Products
    1-800-SAMSUNG (1-800-726-7864)
    Mon - Fri: 8am - Midnight (EST)
    Sat - Sun: 9am - 11pm (EST)
  • Business Products
    IT Products for Business
    Mon - Fri : 9am - 9pm (EST)
    All other products
    1-800-SAMSUNG (1-800-726-7864)
    Mon - Sun : 9am - 9pm (EST)
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Corporate & Affiliates
  • Samsung Electronics

    SAMSUNG Electronics America

    SAMSUNG Telecommunication America

    SAMSUNG Information Systems America

    SAMSUNG Semiconductor, LLC.

    SAMSUNG Austin Semiconductor

    SAMSUNG wireless infrastruct

    Samsung affiliated companies

    Digital display

    Mobile display & energy

    Integrated electronic components

    Display materials

    Nano powder


    Business software

    Semiconductor system

    IT consumables


    Securities/ credit card

  • Contact Information for Samsung Electronics America
    In the USA, for product information contact :
    Consumer Electronics

    85 Challenger Road

    Ridgefield Park,NJ. 07660

    Tel: 1800-SAMSUNG (726-7864)

    In the US, for technical support contact :
    Samsung North American Contact Center

    Tel: 1800-SAMSUNG (726-7864)

  • Contact Information for SAMSUNG telecommunication america
    In USA, for product information contact :
    SAMSUNG Telecommunications America, LLC

    1301 East Lookout Drive

    Richardson, TX 75082

    Tel: 972-761-7000

    In Canada, for product information contact :
    SAMSUNG Electronics Canada, Inc.

    7037 Financial Drive

    Mississauga, Ontario L5N 6R3

    Tel: 905-542-3535

    Fax: 905-542-3835

    In the US, for technical support contact :
    SAMSUNG Customer Care Center

    Tel: 1-888-987-4357

    In Canada, for technical support contact :
    SAMSUNG Canada Service

    Tel: 905-542-3837

    Fax: 905-542-1199

    Tel: 905-542-3535

    Within Canada Only: 1-800-SAMSUNG (800-726-7864)

  • Contact Information for SAMSUNG information Systems America
    For product and sales and marketing information :
    SAMSUNG Information Systems America,

    Inc. (SISA)

    75 W. Plumeria Dr.

    San Jose, CA 95134

    Tel : 1-408-544-5700

    Fax : 1-408-544-5924

    For technical support:
    Far East Service Corp.

    25 East Union Ave.

    East Rutherford, NJ 07073

    Tel : 1-800-SAMSUNG

    Fax : 1-201-935-2520 / 2664

  • Contact Information for SAMSUNG semiconductor, Inc.
    For product and sales and marketing information :
    SAMSUNG Semiconductor, Inc.

    3655 North First Street

    San Jose, CA. 95134

    Tel: 1-408-544-4000

    Fax: 1-408-544-4980

  • Contact Information for SAMSUNG Austin Semiconductor
    For product and sales and marketing information :
    SAMSUNG austin semiconductor

    12100 Samsung Boulevard

    Austin, TX 78754


  • Contact Information for SAMSUNG Wireless Infrastructure
    For product and sales and marketing information :
    For Technical Support - North America

    SAMSUNG wireless systems :

    Product Support

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Copyright Agent