If something were to break down right now, would you know who to call? With a Samsung Extended Service Plan the answer is easy. To help you decide whether or not an extended service plan is right for you, we’ve listed some frequently asked questions below.



 

Why should I get a Samsung Extended Service Plan?*

A Samsung Extended Service Plan provides you with peace of mind for years to come. It will help protect you against the possibility of an unplanned, expensive repair bill later. See your Terms and Conditions for more details by clicking here.

 

What's Covered with a Samsung Extended Service Plan?*

Peace of Mind: If your product needs repairs due to mechanical or electrical failure, parts and labor costs are covered.

Convenience: All repair work is done by an authorized Samsung technician that will ensure your product receives the quality service it deserves.

Repair or Replacement Assistance: If it is determined that your covered product cannot be repaired, we'll replace it with a Samsung product of equal or similar features and functionality. **

No Deductible: There's no deductible with the Samsung Extended Service Plan.

Plus... you get power surge protection and our No Lemon Policy.

*This is only an outline of the coverage available. Certain exclusions and limitations apply.
**Covered product will be replaced with a new or remanufactured product of equal or similar features and functionality.

See Terms and Conditions for more details by clicking here.

 

When does the coverage begin?

Coverage is seamless. If your Extended Service Plan includes coverage for accidental damage from handling (ADH) as indicated on your purchase order or sales receipt, your ADH coverage begins on the date of the Covered Product delivery. See your Terms and Conditions for more details. All other Extended Service Plans begin the day after the manufacturer’s warranty expires. For coverage questions during the manufacturer’s warranty period, call 1-800-SAMSUNG (800-726-7864).

 

What does a service plan cover during the manufacturer’s warranty?

No additional coverage is provided during the manufacturer's warranty period, unless you purchase an Extended Service Plan with accidental damage from handling (ADH) as indicated on your purchase order or sales receipt. Then, your ADH coverage begins on the date of the Covered Product delivery. See your Terms and Conditions for more details by clicking here.

 

What does the service plan cover after the manufacturer’s warranty expires?

In general, the terms and coverage of a service plan functions almost the same as an extension of your manufacturer's warranty and begins after its expiration date. See Terms and Conditions for more details by Clicking here.
 

When can I make a claim under my service plan?

You can make a claim once your payment for the plan has been processed. Note, pre-existing conditions are excluded.

 

How do I register my product?

Registering your product is easy. You can register your product by clicking here.



*See Terms and Conditions for details. Coverage is provided by National Product Care Company (NPCC) , except in Arizona, Florida, and Oklahoma, where it is Service Saver, Incorporated (SSI), or in Texas, where it is National Product Care Company dba Texas National Product Care Company (TNPCC),Inc., or in Washington where it is ServicePlan, Inc., 175 West Jackson Blvd, Chicago, Illinois, 60604; or in Maine, service plans provided by product manufacturer. Administered by TWG Innovative Solutions, Inc. (TWGIS), PO Box 87639, Chicago, IL 60680-0639, (800)-279-9868.