Product: Mobile > Media Players > MP3 Players
When your computer doesn’t recognize your MP3 player, programs such as Samsung Media Studio (SMS), Emodio, Windows Media Player (10 or 11) do not allow you to transfer files to your player. In SMS and Emodio, the portable icon appears grayed out. In Windows Media Player, you are prompted to connect a device.
PC may fail to recognize your player for a variety of reasons. To begin troubleshooting,
scroll down, and then click the operating system your computer is currently
you’re not sure which operating system your computer has, click below to check
which Operating System you're running.
General Operating System Information
On Windows computers, Samsung MP3 players require at least Windows XP Service Pack 2. If you have an older operating system such as Windows 2000 or Windows 98, your computer won’t recognize your player until you upgrade your PC to at least Windows XP Service Pack 2.
If your PC is running Linux or MAC, it will not recognize Samsung players that support only MTP mode. However, it will recognize players that support UMS mode and list them as mass storage devices. The following Samsung MP3 players support UMS: YP-U1, YP-U2, YP-U3, YP-U4, YP-U5, and YP-S2. The following Samsung MP3 players support both MTP and UMS mode: YP-Z5 and YP-P3.
Windows Vista may fail to detect you device if the player is not connected properly, Windows Media Player is not installed or has become corrupted, Vista is unable to install the MTP drivers, or the MTP patch is not installed. Click below to begin troubleshooting:
Click here if you are using Windows Vista.
Click here if you are using Windows XP.
Click here to check which Operating System you're running.
These troubleshooting guides are also available in the Samsung Download Center, you must select your model number before you begin.