Product: Home Appliances > Refrigerators > French Door
Your ice maker can dispense cubed or crushed ice. Press the Ice / Water button to select the ice type, or water. The icon illuminates over the current selection.
If you select cubed ice, and a small amount of crushed ice is dispensed, that is normal.
If you select cubed ice and all crushed ice is dispensed,or vice versa, your ice dispenser is not functioning properly.
A common cause of the ice maker dispensing crushed ice only is; the freezer temperature is too cold. If the freezer temperature is too cold the ice will shatter when it is harvested from the ice maker. Raise the freezer temperature.
The ice maker may have a build up of ice at the dispenser. To check the physical condition of the ice dispenser do the following:
If the suggestions above do not resolve the issue your refrigerator will require service. Please click the "Create Online Service Request" button below to initiate the service process.