Product: Mobile > Cell Phones > Sprint Cell Phones > SPH-I500SS
The cable cannot be plugged in the computer before the drivers are installed using the Installation CD that came with your phone. DO NOT ATTEMPT to install the drivers using the Windows Hardware Manager. Unplug the cable from the computer. Perform the driver installation procedure to install the drivers and then plug the cable back in to the computer.
For more information on the SPH-i500 click here.