Gift Box Get exclusive Black Friday offers on our incredible products delivered right into your inbox. Sign Up Now


You're Registered!

Need to update or add additional registration information?

Update Registration

Troubleshooting Guide

Use Our Interactive Tool To Fix Common Problems.

Service Center

Warranty : More Info

Need Service?

Contact Us

  • Live Chat
  • Facebook Support
  • Google Plus Support

Energy Star Partner of the Year 2012

ENERGY STAR Partner of the Year 2013

With ENERGY STAR, you can feel confident knowing that you're protecting your bank account and Mother Earth.


Learn more

Get the Most Out of Your Product

Explore tips, articles, ideas, and more.

Description Release Date Language Size (MB) Download File
User Manual (ver.3.0)
Jul 3, 2011 ENGLISH 11.18 pdf Email
Operating System:
Operating System:
Operating System:
Description OS Release Date Language Size (MB) Download File

  1. Title SAMSUNG PC Share Manager
  2. Applicable Model
  3. Carrier or Corporate Customer
  4. Description Digital media server application for windows
Win XP/Vista Jul 28, 2010 MULTI LANGUAGE 52.54 exe
Description OS Release Date Language Size (MB) Download File

< BD-C5500 Firmware > This Firmware update provides the following benefits:Ver.1028.0 May.9.2013

- Improve specific disc''s playback capabilityVer.1027.0 Dec.17.2012

- Improve specific disc''s playback capabilityVer.1025.1 Jan.17.2012

- Improve specific disc''s playback capabilityVer.1024.0 Nov.14.2011

- Improve specific disc''s playback capability.Ver.1023.0 Oct.06.2011

- Improve specific disc''s playback capability.Ver.1022.3 Sep.09.2011

- Improve specific disc''s playback capability.Ver.1021.1 Apr.22.2011

- Improved specific BD title''s playback compatibility Ver.1020.1 Dec.27.2010

- Improved specific BD title''s playback compatibility

- Improved 4:3 display in the Netflix movie Ver.1019.0 Nov.12.2010

- Improved OSD stringVer.1018.0 Oct.26.2010

- Improved specific BD title''s playback compatibility Ver.1015.4 Jul.23.2010

- Improved specific BD title''s playback compatibility Ver.1013.4 Jun.26.2010

- Improved specific BD title''s playback compatibility

- improved Internet TV''s capability

- improved ''Dynamic Range Control'' setup menu Ver.1012.6 Jun.09.2010

- Improve specific BD & DVD title''s playback capability.

- Improve MKV capability.

- Improve Widget capability.Ver.1010.4 Apr.14.2010

- Improve specific BD title''s playback capability.

- Improve BD WISE capability.

- Improve KMV capability.

- Improve Network Setting capability.

- Improve OSD StringVer.1009.1 Apr.02.2010

- Improve HDMI-CEC''s language error

- Improve ''BD data management'' capability Ver.1008.1 MAR.15.2010

- Improve VUDU DD+ patch

- Improve specific BD Title''s playback capability

- Imporve MPEG file playback capability

- Improve Wi-Fi connection capability

All OS May 8, 2013 ENGLISH 61.9 zip
Upgrade guide (Firmware) (ver.USB Type)
All OS Mar 15, 2010 ENGLISH 0.12 pdf

Showing 26-45 of 45 Matching Results

  • How To Locate The Model & Serial Number On Your Blu-ray Player


  • How To Remove A Registered Product

    Getting Started Registering your Samsung product is easy and comes with many benefits. In some cases you may have added a product to your account by mistake or entered the serial number incorrectly during registration. There are two ways a product can be registered to your account: Partial [FAQs]

  • How To Update A Partial Product Registration

    Getting Started Registering your Samsung product is easy and comes with many benefits. In some cases you may have added a product to your account, but the registration is not complete. In order to receive the full benefit of registering your product you will need to complete the registration. [FAQs]

  • How Do I Reset My Pandora Account?

    If you are unable to sign out of a Pandora account already on your player, or if you would like to reset your Pandora account, follow the instructions below to reset your account and obtain a new activation code. Contact Pandora directly with a request to reset your account so that your [FAQs]

  • How To Manage Netflix Data Usage And Improve Video Quality On Your Blu-ray Player

    If you have a data cap or if you want to increase the video quality of your service you can adjust this setting on the Netflix website. These options make it easier for you to manage how much data you use and offers 3 video quality settings. This setting can also help if your stream buffers. [FAQs]

  • Why Can't Blu-ray Discs Resume From The Last Position When They Are Reloaded?

    It really depends on the type of Blu-ray disc you are watching. Blu-ray discs with BD-Java (BD-J) cannot be resumed by the player (regardles of manufacturer) because BD-J disables the resume function. BD-J is the software that controls playback and all interactive Blu-ray disc features (bonus [FAQs]

  • Who Do I Contact When I Have Network Issues?

    If you have tried troubleshooting your network connection issues and are still having trouble, you may need to contact your Internet Service Provider (ISP) or your router's manufacturer. Below are some of the most popular ISP and router manufacturers with phone numbers and links to their [FAQs]

  • Do I Always Need To Wear The 3D Glasses When Watching My Samsung 3D HDTV/BD/HTS?

    No. The only time you need to wear the 3D glasses is when viewing 3D content, whether it’s native or virtual. Your 3D HDTV/BD/HTS can still play 2D movies the way you are used to seeing them. [FAQs]

  • What's The Difference Between Onboard Decoding And Bitstream Pass-through, And Which One Should I Use?

    Although Dolby TrueHD and DTS-HD Master Audio aren’t compressed in the same way that the original Dolby Digital and DTS formats are, they still reside on your Blu-ray disc in condensed form, a stream of bits, or bitstream, that has to be decoded properly before it can be amplified and sent to [FAQs]

  • What Is The Difference Between 2.4GHz And 5GHz?

    The major differences between the two are the type of frequencies (channels) they offer and the Wi-Fi protocols they support. The 2.4GHz band offers 3 non overlapping channels and supports 802.11 b/g/n. The 5GHz band offers at least 23 non overlapping channels and supports 802.11a/n. The GHz [FAQs]

  • Why Does My Movie Have Black Bars Across The Top And Bottom Of The Screen?

    Aspect ratio is the relationship between the width of a film image and its height. For example, films displayed in the 16:9 aspect ratio are 16 inches wide for every 9 inches they are tall which can also be expressed as 1.78:1. Standard TV’s have an aspect ratio of 4:3 or 1.33:1, Wide screen [FAQs]

  • What Is Bitstream (Re-encode) And Do I Need A Special Av Receiver Or Sound Processor To Use This Feature?

    PCM Bitstream (Audiophile) Bitstream (Re-encode) PCM output means that the Blu-ray Disc player itself either passes along the uncompressed multichannel PCM stream that is recorded on the disc, or decodes the high-resolution audio tracks, depending on which soundtrack you select in the [FAQs]

  • How To Update the Firmware (USB Method)

    When new features and content come out, a firmware update may be required for the disc to work properly in your player. This video shows you how to update the firmware by copying it to a USB drive and loading it onto your Blu-Ray player. [How-To Video]

  • How To Update the Firmware (LAN Method)

    When new features and content come out, a firmware update may be required for the disc to work properly in your player. This video shows you how to update the firmware by connecting a LAN cable from your modem or router to your Blu-Ray player. [How-To Video]

  • Message 'This Blu-ray Disc has been manufactured with latest Blu-ray standards...your player may require an update' Displays

    Some newly released Blu-ray Disc titles are displaying a variation of these messages when playing. The message can vary, example below: 'This Blu-ray Disc has been manufactured to the latest Blu-ray Disc standards. To ensure the best possible viewing experience, your Blu-ray Player may [Troubleshooting Guide]

  • Yes, But One Of My DVD Discs Does Not Play.

    Since your player is able to play all other DVD discs EXCEPT this one let's check the following to determine why this disc isn't playing: DVD Region: Verify the disc is a 'Region 1' disc. All Samsung Blu-ray players sold in the US support Region 1 DVD discs. Select 'Supported DVD Region [Troubleshooting Guide]

  • Access Point Is Not Detected Or Signal Strength Is Poor

    If your Access Point is not detected or the signal is poor, check the following: Is the router out of range or blocked by obstructions? Could other wireless devices be weakening the signal? Is SSID Broadcasting disabled? Is the router's firmware up to date? Poor or No Signal Low or [Troubleshooting Guide]

  • Enabling Media Sharing Service On PC

    If the media sharing service is disabled on the PC then you will not be able to stream from any DLNA server. You would still be able to file share between computers but not stream media. To enable the media sharing service on your PC follow these steps. Open the control panel on the PC. [Troubleshooting Guide]

  • Setting Up A Wireless Network Connection

    Follow the steps below to setup a wireless connection on your Blu-ray Player: Power on your Blu-ray Player and switch your TV to the source that the Blu-ray Player is connected to. Use the and arrows to select Settings and then press Enter. Use the and arrows to select Network and [Troubleshooting Guide]

  • Play Button Does Not Work When Trying To Play A Blu-ray Disc

    When the menu screen appears while playing a Blu-ray disc, the PLAY button cannot be used to start the movie. You must use the arrow buttons on the remote control to select Play Movie and then press the Enter button to start. This is not a defect and is normal operation for all Blu-ray Players. [Troubleshooting Guide]

Community Q&A

Ask questions, get and give answers from the Samsung community. Click on a topic below.