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Tips, articles, and ideas to help you get the most out of your mobile device.

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Showing 1-25 of 150 Matching Results

  • I cannot connect to Wi-Fi® on my Samsung device.

    To use the Wi-Fi feature, you need access to a wireless access point or mobile hotspot, commonly known as a Wi-Fi network. If you are experiencing issues connecting to a Wi-Fi network, follow the general troubleshooting below. Turn On and Connect to a Wi-Fi Network From the Home screen, [FAQs]

  • My Wi-Fi® connection drops on my Samsung device.

    Poor or Unstable Wi-Fi ® Connection If you are experiencing unstable or dropped Wi-Fi connections, follow the general troubleshooting below. Check Signal Strength On your mobile device, check the signal strength of the Wi-Fi network, located at the top-right of the screen (see image below [FAQs]

  • I can connect to Wi-Fi®, but have no Internet or data on my Samsung device.

    If you have successfully connected to a Wi-Fi network but have no connectivity (data), such as being able to browse a website or synchronize your accounts, follow the steps below to troubleshoot your connectivity issues. Check Signal Strength On your mobile device, check the signal strength [FAQs]

  • What are the different Indicator Icons on my Samsung Galaxy S® (Android version 4.4.2, KitKat)?

    Enter keyword bars Signal Strength icon Signal Strength: The greater the number of bars, the stronger the signal. no signal No Signal icon No Signal: No service is available. sim card, x No SIM Card icon SIM Card: No SIM card installed in the device. sim card, [FAQs]

  • How do I Connect my Device to Kies 3?

    Connect to Kies Connect your device to Kies using the USB data cable. USB Data Cable Most Samsung smartphones and tablets can connect to Kies using the USB data cable that came with the device. Connect the cable to a compatible USB port on your computer. Connect the cable to your Samsung [FAQs]

  • What is Kies?

    What is Kies? Kies lets you conveniently access multimedia content such as photos, music, or movies from a single application. You can play, edit, or share multimedia from Kies by connecting a Samsung device to your computer; you can synchronize contacts and calendar events from your computer [FAQs]

  • LED Notification Not Displaying After Upgrading To Android 5.0 Lollipop

    LED Notification Not Displaying After Upgrading To Android 5.0 Lollipop Android 5.0 Lollipop allows you to turn off all device notifications by setting your device to Silent Mode. If LED notifications are not displaying on your device, please confirm that your device is not set to Silent Mode [FAQs]

  • How do I move photos, videos, and other media on my Samsung Galaxy phone to a PC?

    Your mobile device can transfer pictures, videos, and other media via drag and drop using Windows® Explorer or by using Samsung Kies 3 software for your PC. To transfer your media from your mobile device to your PC, follow the steps in the videos below. Note: Screens and settings available may [FAQs]

  • Updating to Android Version 5.0, Lollipop. What to Expect

    The latest version of Android is the largest and most ambitious release for Android yet. The Android 5.0 Lollipop update is changing the landscape of previous Android versions, and is going to improve device performance, provide advanced connectivity updates, high-performance graphics support, [FAQs]

  • My battery drains quickly.

    Note: The instructions below are generic troubleshooting guidelines. Some steps may not apply to your device. If your battery is draining quickly or within a few hours, follow the general troubleshooting steps below. Before you begin Check for damage View the battery status Uninstall [FAQs]

  • My device / battery is warm.

    Note: The instructions below are generic troubleshooting guidelines. Some steps may not apply to your device. If your device is warm to the touch or gives off excessive heat, follow the general troubleshooting steps below. Warning: Discontinue using the device if the device is too warm to [FAQs]

  • My battery is swelling.

    Note: The instructions below are generic troubleshooting guidelines. Some steps may not apply to your device. If your battery is swelling or expanding, discontinue use of your device and contact Samsung Customer Support via the options below. Warning: Do not attempt to charge or use the [FAQs]

  • What is Reactivation Lock and how do I use it?

    Reactivation_Lock [How-To Guide]

  • Using a microSD Card with your Samsung Device

    microSD FAQs and Troubleshooting The microSD card is an important and sometimes overlooked accessory for your Samsung Galaxy Device. MicroSD cards allow for expanded storage for a low cost. Due to their popularity many people actually select a device based upon the availability of this [FAQs]

  • What is Kies 2.6 Lite Mode, and what can I do when using it?

    Kies Lite Mode Kies Lite mode launches the Kies application with a reduced set of features. It uses fewer system resources and lets some key features of Kies run more efficiently. Using Kies Lite mode, you can access and use these features more quickly: Firmware Upgrade, Sync Data, Backup, and [FAQs]

  • How Do I Connect My Mobile Device To My HDTV With The HDMI Smart Adapter?

    HDMI Smart Adapter The HDTV Smart Adapter* supports HD signals up to 1080p and can connect directly to your home theater or monitor using a standard HDMI cable (HDMI cable not included). * Not all devices are compatible with the HDMI smart adapter. Using HDTV Adapter The HDTV Adapter allows [FAQs]

  • I am am unable to find the Kies Air application?

    Kies Air Keis Air is no longer supported for use with Samsung Mobile products. We highly recommend Samsung SideSync and Smart Switch as replacements. Samsung SmartSwitch™ Samsung Smart Switch™ seamlessly transfers contacts, photos, music, videos, messages, notes, calendar and more to your [FAQs]

  • When will my device receive the latest KitKat 4.4 software update?

    Android KitKat (4.4) Android KitKat Samsung, Google and the carrier partners are working together to upgrade devices to Android 4.4 KitKat as quickly and as smoothly as possible. Specific models that will receive the KitKat update include the following devices. What [FAQs]

  • Can I charge my device on my PC or Laptop, and which charger should I use?

    Charging Devices Are you using your laptop (or desktop PC) to charge your mobile device using a USB cable? Charging your device using your USB cable from the PC or laptop takes much longer than charging the device using the power cable plugged into an outlet. Your charging cable provides the [FAQs]

  • Where can I get support for Kies 3?

    Kies 3 Kies 3 lets you conveniently access multimedia content such as photos, music, or movies from a single application. You can play, edit, or share multimedia from Kies by connecting a Samsung device to your computer; you can synchronize contacts and calendar events from your computer to [FAQs]

  • Where can I get support for Kies 2.6?

    Kies 2.6 Kies lets you conveniently access multimedia content such as photos, music, or movies from a single application. You can play, edit, or share multimedia from Kies by connecting a Samsung device to your computer; you can synchronize contacts and calendar events from your computer to [FAQs]

  • How do I connect my PC to my device using Kies?

    Connect to Kies Connect your device to Kies using the USB data cable or Kies via Wi-Fi ® . USB Data Cable Most Samsung smartphones and tablets can connect to Kies using the data cable that came with the device. Connect the USB cable to a compatible USB port on your computer. Connect [FAQs]

  • How do I Sync my Outlook® Tasks (To-Do List) to my device with Kies 2.6?

    Sync Tasks with Your Computer You can sync tasks between your computer and your device. Connect the device to your computer. Open Kies. Click the Sync tab. Click the Sync Tab Mark the checkbox next to Sync Tasks with Outlook. Mark Sync To Do with Outlook Select All To Do to sync all [FAQs]

  • How do I Restore a Backup created with Kies 2.6 using Kies 3?

    Restore a Backup Created with Kies 2.6 You can transfer backups you created in Kies 2.6 to your device using Kies 3. Note: Backup options may vary depending on your device. Locating Kies 2.6 Backup Files Connect your device to your computer. Open Kies 3 and click the Back up/Restore tab. [FAQs]

  • How do I Search the Library for content using a keyword in Kies 3?

    Search Each Kies 3 content library allows you to search within that library. The search box is in the top-right corner of the window. Click the search box and enter your search term. As you type, matching results will be displayed. The search is executed only in the library you are viewing. [FAQs]

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