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The lens on your camera can become stuck in the open or closed position if one of the following conditions occur: The battery in the camera has died and needs to be recharged or replaced. The charging cable has malfunctioned and needs to be replaced. The battery needs to be replaced. Each
Update your cameras firmware
Samsung replacement parts can be purchased for your camera from the following sites below: Click here to be directed to Camera Accessories on Samsung.com. Click here to be directed to Camera Accessories on Samsungparts.com. Both websites are authorized sellers/resellers for Samsung
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