Score Big Savings for Game Day

See Offers


You're Registered!

Need to update or add additional registration information?

Update Registration

Troubleshooting Guide

Use Our Interactive Tool To Fix Common Problems.

Service Center

Warranty : More Info

Need Service?

Contact Us

  • Live Chat
  • Facebook Support
  • Google Plus Support

Energy Star Partner of the Year 2012

ENERGY STAR Partner of the Year 2013

With ENERGY STAR, you can feel confident knowing that you're protecting your bank account and Mother Earth.


Learn more

Get the Most Out of Your Product

Explore tips, articles, ideas, and more.

Description Release Date Language Size (MB) Download File
User Manual (ver.2.0)
Apr 19, 2011 ENGLISH 3.23 pdf Email
User Manual (ver.1.0)
Mar 31, 2010 ENGLISH 5.61 pdf Email
DJVU Email
Operating System:
Operating System:
Operating System:
Description OS Release Date Language Size (MB) Download File

  1. Title SAMSUNG PC Share Manager
  2. Applicable Model HT-C5500, HT-C6730, HT-C6930
  3. Carrier or Corporate Customer open market
  4. Description Digital Media Server for PC
Win XP/Vista Jul 28, 2010 MULTI LANGUAGE 52.54 exe
Description OS Release Date Language Size (MB) Download File

<C5500 Firmware Update History>This Firmware update provides the following benefits: Ver.1021.0 May.09.2013

- Improve specific disc''s playback capability.Ver.1020.0 Mar.08.2012

- Improve specific disc''s playback capability.Ver.1019.0 Nov.14.2011

- Improve specific widgetVer.1018.0 Oct.14.2011

- Improve specific widgetVer.1016.1 Apr.18.2011

- Improve specific disc''s playback capability.Ver.1014.1 Dec.27.2010

- Improve specific disc''s playback capability.

- Improve 4:3 display in the Netflix movie Ver.1012.0 Oct. 26, 2010

- Improve specific BD Title''s playback capabilityVer.1010.2 Sep. 08, 2010

- Improve specific BD Title''s playback capabilityVer.1009.2 Aug. 11, 2010

- Improve specific BD Title''s playback capabilityVer.1008.2 Jul. 26, 2010

- Improve specific BD Title''s playback capabilityVer.1007.6 Jul. 12, 2010

- ''Background OSD'' and ''Sleep OSD'' improved

- ''Dynamic Range Control'' improved

- MKV file playback and sound noise improvedVer.1006.3 Jun. 11, 2010

- Improves specific BD Title''s playback capabilityVer.1004.2 Apr. 16, 2010

- Improves specific BD Title''s playback capability

- Improves spekaer''s sound problem when VUDU playback

All OS May 8, 2013 ENGLISH 63.72 zip
Upgrade guide (Firmware) (ver.USB Type)
All OS Apr 16, 2010 ENGLISH 0.11 pdf

Showing 1-21 of 21 Matching Results

  • Audio

    [Troubleshooting Guide]

  • Remote Control Operation And Troubleshooting

    [Troubleshooting Guide]

  • How To Link Your Disney Movies Anywhere Account To VUDU

    Linking Disney© Movies Anywhere To Vudu You can now link your Disney© Movies Anywhere account to your VUDU account and stream your Disney© movies through your Samsung Blu-ray player or Home theater system! You Will Need Disney© Movies Anywhere account. For more information click here VUDU [FAQs]

  • How Do I Check Which Firmware Version My Blu-ray Home Theater System Is Running?

    There are two ways to check which Firmware your Blu-ray Home Theater System (BD HTS) is running, both methods are covered below. Checking the Firmware version using the Blu-ray Menu Power on you BD HTS and wait for the home menu to display. Using the right or left arrow buttons move to [FAQs]

  • Does My Blu-ray/HTS Player Support 5GHz?

    Samsung 2010 Blu-ray players and Blu-ray Home Theater Systems (models starting with BD-C/ HT-C) with built-in WiFi support 2.4GHz but do not support 5 GHz. The external Samsung wireless adapters (WIS09ABGN2/WIS09ABGNX) support both 2.4GHz and 5GHz. The BD-C6900/7900/8000 will only support [FAQs]

  • Who Do I Contact When I Have Network Issues?

    Having Network Issues? If you have tried troubleshooting your network connection issues and are still having trouble, you may need to contact your Internet Service Provider (ISP) or your router's manufacturer. Below are some of the most popular ISP and router manufacturers with phone numbers [FAQs]

  • Why Isn't My Remote Control Working?

    Troubleshooting The Remote If your HTS remote is not working or your HTS does not respond to the remote control follow the steps below to determine if your remote or your HTS requires service. First remove the batteries and then press and hold the power button on your remote for about 20 [FAQs]

  • How To Properly Place Your Speakers In The Room For A 5.1 Channel System

    To watch a video on 5.1 and 2.1 speaker placements, click here to go to our Support Videos section. For proper speaker placement, follow the steps below. Place the Home Theater System (HTS) in a secure stand or cabinet shelf. Define the listening position. The listening position is the place [FAQs]

  • Why Can't Blu-ray Discs Resume From The Last Position When They Are Reloaded?

    It really depends on the type of Blu-ray disc you are watching. Blu-ray discs with BD-Java (BD-J) cannot be resumed by the player (regardles of manufacturer) because BD-J disables the resume function. BD-J is the software that controls playback and all interactive Blu-ray disc features (bonus [FAQs]

  • One Of My Speakers Is Not Working

    The easiest way to pin-point the problem speaker is to swap the speaker with another speaker that is working, this will help determine if the problem is with the speaker, the speaker cable, or the speaker output port on the HTS. If the speaker port on the HTS is failing you can create an online [FAQs]

  • What Is Firmware And Why Are Updates Needed?

    What Is Firmware? The most basic definition of Firmware is the programming inside the main chip that makes the player run. Firmware updates can be used to add functions, fix bugs, and add playback compatibility for disc playback. Why do we need to update firmware for disc compatibility? One [FAQs]

  • How To Remove A Registered Product

    Getting Started Registering your Samsung product is easy and comes with many benefits. In some cases you may have added a product to your account by mistake or entered the serial number incorrectly during registration. There are two ways a product can be registered to your account: Partial [FAQs]

  • How Do I Reset My Pandora Account?

    If you are unable to sign out of a Pandora account already on your player, or if you would like to reset your Pandora account, follow the instructions below to reset your account and obtain a new activation code. Contact Pandora directly with a request to reset your account so that your [FAQs]

  • How To Update A Partial Product Registration

    Getting Started Registering your Samsung product is easy and comes with many benefits. In some cases you may have added a product to your account, but the registration is not complete. In order to receive the full benefit of registering your product you will need to complete the registration. [FAQs]

  • This Blu-ray Disc Has Been Manufactured To The Latest Blu-ray Disc Standards...Your Player May Require An Update' Message

    Some newly released Blu-ray Disc titles are displaying a variation of this message when playing. The message can vary, example below: 'This Blu-ray Disc has been manufactured to the latest Blu-ray Disc standards. To ensure the best possible viewing experience, your Blu-ray Player may require an [FAQs]

  • Are Samsung 3D Blu-ray Home Theater Systems Compatible With Different TV Manufacturers?

    Samsung 3D Blu-ray players and 3D Blu-ray Home Theater Systems are compatible with other 3D TV manufacturers. You do not have to purchase a Samsung 3D TV to enjoy 3Dc content from your 3D Blu-ray or Home Theater System. The Blu-ray player or Blu-ray Home Theater System simply plays the 3D [FAQs]

  • My Home Theater System Is Shutting Down.

    If your Home Theater System shuts down on its own or if it displays 'Protection' on its front display and then shuts down, your Home Theater System is overheating. It is shutting down to prevent any damage. The Home Theater System can overheat and shut down if it is near other electronic [Troubleshooting Guide]

  • Step 2: Initial Setup And Network Test

    Your Home Theater System will have the same initial settings setup structure when the HTS is first turned on and when it is reset. When you reset your HTS, you will see the following: The Initial Settings/On-Screen Language screen appears. Using the and arrows on the Home Theater remote to [Troubleshooting Guide]

  • How To Connect Your Speakers

    The following procedures explain how to connect your speakers to your Samsung home theater safely and correctly. Important: Make sure your home theater system is off and unplugged before you connect your speakers. Connecting Speaker Wires to Your Speakers Each Samsung speaker has two color [Troubleshooting Guide]

  • Unable To Connect The Network/ Connection Established But Not Working Properly

    If you receive the error message, Unable to connect to Access Point or Connection established but not working properly, after entering your security key, it may be caused by one of the following: The security key was entered incorrectly. Your network security type has prevented [Troubleshooting Guide]

  • Manual Setup

    When using a manual setup, make sure that all the information entered into the Home Theater matches the information from the router or the two will not communicate. Ensure that the network settings match your router's network information. For example: A Linksys routers default settings are: [Troubleshooting Guide]

Community Q&A

Ask questions, get and give answers from the Samsung community. Click on a topic below.