You're Registered!

Need to update or add additional registration information?

Update Registration

Troubleshooting Guide

Use Our Interactive Tool To Fix Common Problems.

Service Center

Warranty : More Info

Need Service?

Contact Us

  • Live Chat
  • Facebook Support
  • Google Plus Support

Energy Star Partner of the Year 2012

ENERGY STAR Partner of the Year 2013

With ENERGY STAR, you can feel confident knowing that you're protecting your bank account and Mother Earth.


Learn more

Get the Most Out of Your Product

Explore tips, articles, ideas, and more.

Description Release Date Language Size (MB) Download File
User Manual (ver.1.0)
Jan 27, 2012 ENGLISH 5.8 pdf Email
User Manual (ver.1.0)
Feb 2, 2012 ENGLISH 3.49 pdf Email
Operating System:
Operating System:
Operating System:
Description OS Release Date Language Size (MB) Download File

  1. Title SAMSUNG Allshare ver. 2.0 Software
  2. Applicable Model
  3. Carrier or Corporate Customer
  4. Description
Win XP/Vista/Windows 7 Apr 2, 2012 MULTI LANGUAGE 35.55 exe
Install Guide (Software) (ver.Install guide)
Win XP/Vista/Windows 7 Apr 2, 2012 MULTI LANGUAGE 3.67 pdf
Description OS Release Date Language Size (MB) Download File

< Firmware Update History>This Firmware update provides the following benefits: Ver. 1020.0 May.15, 2014Ver. 1019.0 Nov.1, 2013

- Improve system stabilityVer. 1018.0 Jul.5, 2013

- Improve system stabilityVer. 1017.1 May.13, 2013

- Improve system stabilityVer. 1015.1 Jun.28, 2012

- Improve specific disc''s playback capability Ver. EUB-1013.1 Jan.28, 2012

- Improve specific disc''s playback capability Ver. EUB-1012.2 Nov.17, 2011

- Improve specific disc''s playback capability Ver. EUB-1010.1 Jul.25, 2011

- Improve specific disc''s playback capability Ver. EUB-1005.0 Jun.30, 2011

- Improve specific disc''s playback capability Ver. EUB-1003.4 Apr. 29, 2011

- Improve specific disc''s playback capability

All OS May 15, 2014 ENGLISH 63.59 zip
Upgrade guide (Firmware) (ver.USB Type)
All OS Apr 28, 2011 ENGLISH 0.12 pdf

Showing 1-25 of 150 Matching Results

  • No Audio From Any Speakers

    In most cases, audio fails to work on home theaters for one of the following reasons: The home theater is on the wrong function or aux mode. The speaker cables are not connected correctly. The amplifier in the home theater is defective. To troubleshoot and correct your audio problem, read [Troubleshooting Guide]

  • Speaker Placement Setup And Troubleshooting

    [Troubleshooting Guide]

  • I Hear Audio, But I Don?t Hear Voices

    If you hea audio through your home theater, but you don't hear any voices or dialog, the center speaker is the cause of your issue. In surround sound, the center speaker is responsible for almost all of the dialog and voices. If the speaker is not connected securely, you will lose your dialog. [Troubleshooting Guide]

  • The ASC (Auto Sound Calibration) Is Not Detecting Some Speakers

    If the ASC microphone is not detecting some of your speakers, the microphone may not be on the same level as the speakers or the speaker may be blocked. To get the best results and to make sure the ASC detects all your speakers, use the following tips. Make sure the ASC microphone and the [Troubleshooting Guide]

  • Auto Sound Calibration Setup

    [Troubleshooting Guide]

  • My Remote Control Is Not Working

    If your remote control has stopped controlling your home theater, but the home theater still operates when you press the buttons on its front panel, follow these steps: Remove the batteries from the remote control. With the batteries out of the remote control, press and hold the [POWER] [Troubleshooting Guide]

  • Discs Will Not Play Properly

    If the disc will not play, skips, or freezes take the following factors into consideration. Is the disc free from scratches, dust or fingerprints? Is the disc right side up in the tray? Is the disc a 'Region 1' disc? Note: Region 1 discs are discs designed to play in North American DVD [Troubleshooting Guide]

  • Smart Hub

    [Troubleshooting Guide]

  • Connecting External Devices

    [Troubleshooting Guide]

  • Are You Using A Wireless Or Wired Connection

    [Troubleshooting Guide]

  • Connecting Video From A Home Theater To Your TV

    There are many ways to connect your home theater to your TV. Samsung recommends using an HDMI connection for the best picture. If your TV does not have an HDMI IN port, Samsung recommends using one of the following connections. They are arranged in order from highest quality to lowest: HDMI [Troubleshooting Guide]

  • No Sound From The Rear Speakers

    The following variables can prevent your Samsung home theater system from outputting audio through the rear speakers: The media you are playing or watching (CD, DVD, TV broadcast, etc.) Your audio connections Your speaker set up Each is discussed below. The Media Many media are recorded [Troubleshooting Guide]

  • Certain Speakers Are Not Working

    Note: If all rear speakers are not working, click here. If your home theater system reads Rear Check, click here. Otherwise continue with this trouble shooting guide. There are several reasons for a speaker or certain speakers on your home theater system to not produce audio: The speaker [Troubleshooting Guide]

  • My Unit Reads Rear Check

    If the home theater system display reads rear check, it indicates the rear speakers are not making a connection with the home theater. If the rear speakers are connected by speaker cables, try the following: Make sure the speaker cables are secure on both ends. Verify the speaker cables are [Troubleshooting Guide]

  • No Image Is Displayed On The TV

    An image from your home theater may not appear on your TV for one of the following reasons: The home theater is not connected correctly. The television is not set to the correct source. The video cable you used to connect the home theater to the TV is defective. The video input jack on the [Troubleshooting Guide]

  • When A Commercial Comes On The Volume On My Home Theater System Increases, Why And Can I Fix It?

    First lets understand why this happens. The FCC (Federal Communications Commission) mandates that commercials not be louder than the loudest parts of the programming during which they appear. Since most programs stay well below the specified limits and only increase audio levels for effects, [Troubleshooting Guide]

  • The Fan Keeps Running After My Home Theater System Turns Off

    It is normal for the fan inside your Home Theater System to keep running after you turn it off. The fan continues to run for a few minutes to make sure the Home Theater System cools quickly and efficiently. [Troubleshooting Guide]

  • None Of My Discs Will Play On My Bluray Home Theater

    [Troubleshooting Guide]

  • The Front Display Stays On 'Load' But Movies Don't Play And I Can't Bring Up The Menu.

    When you insert a movie disc into your Blu-ray HTS the blue bubble background appears before the e-contents menu is displayed (Blockbuster, Netflix, etc) and the movie begins playing. However, if your player display stays on load and the bubble background remains on your screen for longer than [Troubleshooting Guide]

  • Remote Control Operation And Troubleshooting

    [Troubleshooting Guide]

  • Using Dual-Band Routers

    Samsung 2010 Blu-ray Home Theater Systems (HT-C) with built-in WiFi support 2.4GHz but do not support 5 GHz. The Samsung wireless adapters (WIS09ABGN/WIS09ABGN2/WIS09ABGNX) support both 2.4GHz and 5GHz. Samsung 2011 Blu-ray Home Theater Systems (HT-D) with built-in WiFi support both 2.4GHz and [Troubleshooting Guide]

  • Connections And Setup

    [Troubleshooting Guide]

  • Physical Damage

    Physical damage, including water damage, cracks, screen damage, and other damage not caused by normal use is not covered by your warranty. If your Home Theater System has physical damage, we will be happy to repair or fix it, but the repair will be handled as an out of warranty repair and you [Troubleshooting Guide]

  • Power

    [Troubleshooting Guide]

  • How To

    [Troubleshooting Guide]

Community Q&A

Ask questions, get and give answers from the Samsung community. Click on a topic below.