My Subwoofer Is Not Powering On, Does It Need Service?
If the Subwoofer (S/W) does not power on, try the following: Try a different power outlet, confirm it's working by connecting a lamp or radio. Press the ID Set button on the back of the subwoofer with a small pointed object such as a paper clip. If the Subwoofer still doesn't power on
Can I Increase My Subwoofer Base Level?
The Subwoofer is responsible for low frequency sounds like the rumbles of an explosion. Its job is to augment the sounds from the front/right speakers so you won't always hear it 'working'. The best way to determine if your Subwoofer is actually working is to play a movie with plenty of
The Audio From My Sound Bar Sounds Low, How Can I Increase It?
If your audio is too low, check the following: The source you are watching For example, the low volume may only be on one channel because of the particular programming, change the channel or the video source and determine if it's occuring on all channels and sources. The volume level Be
Does The Sound Bar Have To Be Mounted On A Wall?
No, you can place the Sound bar on a stand, or even on the floor. Be sure that the Sound bar still has a clear path to the wireless subwoofer though, otherwise it may not link.
How Do I Find The Owner's Manual For My Product?
Getting Started When you buy a new Samsung product the owner's manual is one of the first things you want to look at. The owner's manual has a wealth of information about your new product and can help you with connections and set up. You Will Need: PC with internet access To locate and
How To Register Your Samsung Product
Getting Started Registering your Samsung product is easy and comes with many benefits. You will receive helpful tips, faster tech support and a chance to win free Samsung products. You Will Need A PC or Smart Device with Internet Access The Model Code and Serial number of your Samsung
How To Remove A Registered Product
Getting Started Registering your Samsung product is easy and comes with many benefits. In some cases you may have added a product to your account by mistake or entered the serial number incorrectly during registration. There are two ways a product can be registered to your account: Partial
How To Update A Partial Product Registration
Getting Started Registering your Samsung product is easy and comes with many benefits. In some cases you may have added a product to your account, but the registration is not complete. In order to receive the full benefit of registering your product you will need to complete the registration.
No Audio From External Device(s) Connected Through A TV - HW-E350 - E550
No audio may be caused by: External device is off and not outputting audio TV is set to the wrong source Sound bar is set to the wrong source Connection cable is not connected properly TV speakers are on and not set to external speakers Connection cable is defective External device port
No Audio From Connected External Device(s)
No audio may be caused by: External device is off and not outputting audio Sound bar is set to the wrong source Connection cable is not connected properly TV speakers are on and not set to external speakers Connection cable is defective External device port is defective Sound bar port
Physical damage, including water damage, cracks, screen damage, and other damage not caused by normal use is not covered by your warranty. If the Sound bar has physical damage, we will be happy to repair or fix it, but the repair will be handled as an out of warranty repair and you will be