Misc. and System Errors
Other Online Resources
If you can not find an answer to your problem in the Troubleshooting Guide, call Samsung Customer Care for additional help at 1-800-SAMSUNG (1-800-726-7864). For additional on-line help click the links below: Click here to go to the Samsung Download Center page.
Paper Jam Errors
Important: The wrong paper weight or paper type can cause the printer to jam. Make sure that the print media you are using meets the print media specifications of the printer. These specifications can be found in the user manual.
On Line LED Is Solid Red
Important: Before you perform any type of service on your printer that requires you to open the printer, turn the printer off, and then unplug it from the wall outlet. Any of these conditions can cause the On Line LED to glow solid red: Printer paper is jammed inside your printer. A cover
Purchasing Supplies And Accessories
For your printing needs from Toner to Paper Trays, genuine Samsung supplies are specifically engineered to enhance all of you printing needs. Printing toner and other supplies can be purchased from the following sources: Click here for Samsung.com printer accessories Click here for
Error Messages and Status LEDs
Important: If your printer is displaying an error message or the red status light is flashing, then click here to be directed to the Error Message troubleshooting section for more assistance.
How To Reset The Printing System In Mac OS X
Reseting the printing system in mac print window
How To Uninstall or Remove A Printer In Windows 8
Removing the printer from the printer list and uninstalling the printer driver
How To Install Universal Printer Driver In Windows
Installing printer using universal driver from website
How To Restart The Print Spooler Service In Windows 8
Restarting or starting the printer spooling service in windows 8
Can I Recycle Old Toner Cartridges?
Note: To check for availability of the S.T.A.R. program in other countries, click here. Samsung USA offers the S.T.A.R. Toner Recycling Program for your old toner cartridges, click here to go to our recycling program and begin recycling your old toner cartridges. On the S.T.A.R. Toner
How To Print Posters
How to Print Posters
Im Getting "Can Not Open Device Check Message".
If you receive the following message Can Not Open Device Check, try the following to fix the issue: Check to see that you are using a 6 foot USB or Parallel Cable. Note: When using a parallel port be sure that the port is set to Bi-Directional as the port needs to receive information.
What is GDI?
The GDI, or Graphical Device Interface, is the Windows software interface responsible for rendering images and fonts and sending them to external devices such as printers and monitors. Many manufacturers make low cost Windows GDI printers, GDI printers can not render images and fonts themselves,
What Is The Alert About The Hardcoded SNMP?
To read the Samsung Security Advisory on SNMP click here. For further information please contact Samsung customer service at 1-800-SAMSUNG or 1-866-SAM4BIZ for business customers.
How To Clear A Paper Jam
How to clear all three paper jams (Jam 0, Jam 1, and Jam 2)
If your printer displays a Door Open error either the front or back door of your printer is not securely closed (not all models have a back cover). Open the front door and close firmly. Open the back door and close firmly. If the error persists, the door sensor may be defective or
Important: Before you perform any type of service on your printer that requires you to open the printer, turn the printer off, and then unplug it from the wall outlet. The following conditions cause a printer to produce ghosting: The paper type setting is not set correctly. The toner
How To Install A Printer Via USB In Windows
Note: If the print driver does not work or download correctly, try using the Universal Print Driver instead. Click here for steps on installing the printer using the Universal Print Driver. To install the printer via USB: If you have not done so yet, download the Print Driver from
Background Toner Scatter
Important: Before you perform any type of service on your printer that requires you to open the printer, turn the printer off, and then unplug it from the wall outlet. The following conditions cause a printer to print pages with loose toner: Paper may be too damp The paper type setting is
How To Check the Amount Of Toner Remaining
The amount of toner remaining can be checked using Smart Panel, Easy Printer Manager, SyncThru Web Service, or Printer options depending on your model printer. Click here to be directed to the Samsung Download Center to download the latest drivers and software by entering you printer model