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Description Release Date Language Size (MB) Download File
User Manual (Windows 7) (ver.1.3)
Aug 29, 2014 ENGLISH 12.88 pdf Email
User Manual (Windows 8) (ver.1.4)
Aug 29, 2014 ENGLISH 18.12 pdf Email
Trouble Shooting Guide (ver.2.0)
Aug 6, 2014 ENGLISH 5.45 exe Email
User Manual (Windows 7) (ver.1.2)
Aug 6, 2014 SPANISH 9.67 exe Email
User Manual (Windows 8) (ver.1.3)
Aug 6, 2014 SPANISH 15.48 pdf Email
Trouble Shooting Guide (ver.2.0)
Aug 6, 2014 SPANISH 5.71 exe Email
User Manual (Windows 7) (ver.1.2)
Aug 6, 2014 KOREAN 13.26 exe Email
User Manual (Windows 8) (ver.1.3)
Aug 6, 2014 KOREAN 16.41 pdf Email
Trouble Shooting Guide (ver.2.0)
Aug 6, 2014 KOREAN 10.59 exe Email
User Manual (Windows 7) (ver.1.3)
Aug 29, 2014 ENGLISH 12.88 pdf Email
User Manual (Windows 8) (ver.1.4)
Aug 29, 2014 ENGLISH 18.12 pdf Email
Trouble Shooting Guide (ver.2.0)
Aug 6, 2014 ENGLISH 5.45 exe Email
User Manual (Windows 7) (ver.1.2)
Aug 6, 2014 SPANISH 9.67 exe Email
User Manual (Windows 8) (ver.1.3)
Aug 6, 2014 SPANISH 15.48 pdf Email
Trouble Shooting Guide (ver.2.0)
Aug 6, 2014 SPANISH 5.71 exe Email
User Manual (Windows 7) (ver.1.2)
Aug 6, 2014 KOREAN 13.26 exe Email
User Manual (Windows 8) (ver.1.3)
Aug 6, 2014 KOREAN 16.41 pdf Email
Trouble Shooting Guide (ver.2.0)
Aug 6, 2014 KOREAN 10.59 exe Email
Operating System:
Language:
Operating System:
Language:
Language:
Description OS Release Date Language Size (MB) Download File

This is Bluetooth driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks

Win XP Oct 22, 2012 MULTI LANGUAGE 106.81 zip

This is mainboard Chipset & AMD graphic driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Win XP Oct 22, 2012 MULTI LANGUAGE 251.13 zip

This is Wire Lan driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Win XP Oct 22, 2012 MULTI LANGUAGE 5.51 zip

Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Win XP Oct 22, 2012 MULTI LANGUAGE 10.64 zip

This is Sound driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Win XP Oct 22, 2012 MULTI LANGUAGE 128.13 zip

Touchpad provides the same function as a mouse and the left and right buttons of the touchpad play the roles of the left and rightbuttons of a mouse.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Win XP Oct 22, 2012 MULTI LANGUAGE 101.22 zip

Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Win XP Oct 22, 2012 MULTI LANGUAGE 2.41 zip

This is Sound driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Win XP Oct 22, 2012 MULTI LANGUAGE 252.54 zip

This is Atheros Wireless Lan driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Win XP Oct 22, 2012 MULTI LANGUAGE 33.73 zip

This is Atheros Wireless Lan driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Windows 7(32bit) Oct 22, 2012 MULTI LANGUAGE 33.73 zip

This is Bluetooth driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Oct 22, 2012 MULTI LANGUAGE 107.79 zip

This is mainboard Chipset driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Windows 7(32bit,64bit) Oct 22, 2012 MULTI LANGUAGE 174.43 zip

This is Wire Lan driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Windows 7(32bit,64bit) Oct 22, 2012 MULTI LANGUAGE 5.63 zip

Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Windows 7(32bit,64bit) Oct 22, 2012 MULTI LANGUAGE 10.64 zip

This is Sound driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Windows 7(32bit,64bit) Oct 22, 2012 MULTI LANGUAGE 145.44 zip

''Touchpad provides the same function as a mouse and the left and right buttons of the touchpad play the roles of the left and rightbuttons of a mouse.''Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Windows 7(32bit,64bit) Oct 22, 2012 MULTI LANGUAGE 77.56 zip

This is AMD graphic driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Windows 7(32bit,64bit) Oct 22, 2012 MULTI LANGUAGE 268.88 zip

This driver is Atheros Wireless Lan. Please referece the below install steps. 1.Click the attached file and press ''''Save'''' button. Then press ''''Browse...'''' button and select the place where you want to save the selected file. 2.After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''''Extract All...'''' option. 3.On ''''Extraction Wizard'''', press ''''Next'''' button and press ''''Browse...'''' button. Select a folder to extract file and press ''''Next'''' again. 4.After the file has been sucessfully extracted, see the extracted files. Run ''setup.exe.''

- This driver may show a different version or not be appropriate depending on the computer model. (Driver version: 9.2.0.500 / 10.0.0.54)

Thanks.

Windows 7(32bit,64bit) Oct 22, 2012 MULTI LANGUAGE 74.16 zip

This is Atheros Wireless Lan driver.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    -This driver may not be appropriate depending on the computer model.

Thanks.

Windows 7(64bit) Oct 22, 2012 MULTI LANGUAGE 33.73 zip
Description OS Release Date Language Size (MB) Download File

This program allows two PCs to be connected without configuring a separate device or network. Users can freely use the Execute, Copy, Move, and Delete. Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 31.93 zip

Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 41.79 zip

Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 120.79 zip

Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 11.74 zip

This is a troubleshooting helper provided by your Samsung computer. It has a system diagnosis function, an Internet After-Sales function, and a system recovery function.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 118.01 zip

Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 1.88 zip

This is the files related with Security and Hoffix for resolving system problems. Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 3.26 zip

This is essential Microsoft Hotfix files.Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 176.97 zip

When a problem has occured on your computer, this program allows you to recover the content on your hard disk using a backed up image stored on your computer. Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 104.94 zip

Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 4.1 zip

Please referece the below install steps.

  1. Click the attached file and press ''Save'' button. Then press ''Browse...'' button and select the place where you want to save the selected file.
  2. After downloading the file, find the downloaded file and right_click on the file. On pop_up menu, select ''Extract All...'' option.
  3. On ''Extraction Wizard'', press ''Next'' button and press ''Browse...'' button. Select a folder to extract file and press ''Next'' again.
  4. After the file has been sucessfully extracted, see the extracted files. Run ''Setup.exe'' file or ''setup.exe'' file in the folder.

    - This software may not be appropriate depending on the computer model.

Thanks

Windows 7(32bit,64bit) Jul 4, 2012 MULTI LANGUAGE 415.63 zip
Description OS Release Date Language Size (MB) Download File

This is the program that help you update the BIOS.[How to update the BIOS]

  1. Please click the attached file and select the ''download''. Save the file in a folder and double click it.
  2. After activating the file, you can see the Windows messages. Please follow the steps and the BIOS update process will start.
  3. After BIOS update, the System will restart automatically. During the POST, please press F2 to enter the System Setup menu, click F9(Load Setup Default), and then press F10(Save and Exit).CAUTION : MAKE SURE NEVER TURN OFF(OR RESET) YOUR SYSTEM DURING THE BIOS UPDATE.

Thank you.

Windows 7 Jul 9, 2012 MULTI LANGUAGE 2.12 exe

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  • No Sound From A Microphone

    If you have connected a microphone to your computer and are not hearing any sound, follow the steps below: Some laptop models have a separate microphone jack and headphone jack, ensure the microphone is correctly connected to the microphone jack. Press the Windows Key + X Key. Click on [Troubleshooting Guide]

  • Windows 8 / 8.1

    To determine if you are running Windows 8 or Windows 8.1, follow the steps below: On the Start Screen type winver and press Enter. (You do not need to click on a search bar, as typing on the Start Screen will bring it up.) The About Windows box will appear and display your Windows Version. [Troubleshooting Guide]

  • Poor Network Performance Using TKIP Setting

    If you are using 802.11n mode and have your router set to TKIP encryption, you may experience poor network performance. TKIP is an older encryption type and has security issues. It is recommended that you set your router to AES to resolve poor network performance, fully support your 802.11n [Troubleshooting Guide]

  • Hot-Spot Function

    You can turn your laptop into a Wi-Fi Hot Spot by following the steps below. Open Settings by clicking on the Icon on the desktop or the App in the Start Screen. In Settings, click on the Network tab. In the Network settings, click on Mobile AP. Set Mobile AP to On by moving the slider to [Troubleshooting Guide]

  • Character Appearing On The Display Does Not Correspond To The Keyboard Key Pressed (Windows 8)

    If you press a key on the keyboard and a different character appears on the display (ex: When you press the Q button, A appears on the screen.) this is because your keyboard is set to an improper keyboard language. Important: If the only keys not appearing correctly are those with a blue [Troubleshooting Guide]

  • How To Clean Your PC

    Cleaning the PC [How-To Guide]

  • Multimedia Functions

    [Troubleshooting Guide]

  • How To Power Off Your PC In Windows 8.1

    To turn off your notebook, follow the steps below: Press the Windows key + C key to open the Charms menu. + Select Settings from the Charms menu. In the Settings menu, click Power. Select 'Shut down' from the Power options. Your notebook will now power off. [Troubleshooting Guide]

  • Windows 8.1

    [Troubleshooting Guide]

  • Firefox

    If the text appears too large or too small when browsing websites, you can adjust the zoom and text size of your internet browser. Change The Zoom Settings Open your browser window. Press the Alt key on the keyboard to display the menu. Click View in the menu and then click Zoom. [Troubleshooting Guide]

  • How To Calibrate Your Battery

    Calibrating the battery for a more accurate battery life measurement [How-To Guide]

  • ODD

    [Troubleshooting Guide]

  • Test Windows Sounds

    If the volume level has been adjusted to the maximum setting and the volume is still low, there may be a problem with your audio playback software (i.e. Windows Media Player, iTunes, etc.) To determine if the problem is with your audio playback software, test the volume with Windows sounds. To [Troubleshooting Guide]

  • The Volume Is Low

    If the volume level is too low, you should first check the volume levels. To check the volume levels, follow these steps: Right click the Sound icon in the system tray, and then left click Open Volume Mixer. Raise the slider underneath Speakers to the top. If you are unable to move the [Troubleshooting Guide]

  • Testing Windows Sounds

    If the volume level has been adjusted to the maximum and the volume is still low, there may be a problem with your audio playback software (i.e. Windows Media Player, iTunes, etc. To determine if the problem is with your audio playback software, test the volume with Windows sounds. To test the [Troubleshooting Guide]

  • Connect To A Different Wireless Access Point Or Router

    If you have tried all of the previous troubleshooting steps and are still unable to connect to the network, this may be due to the failure of the Wireless Network Card in your computer, an error in the setup of your Wireless Network, or a software issue. To determine where the problem is, try [Troubleshooting Guide]

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