Battery Is Not Charging
Your battery may not charge for the following reasons: The battery is dead and will not charge. The AC adapter is not working. The notebook requires service. To find the source of the problem, you need to test the notebook and AC adapter. Test instructions are below. Testing The Notebook
Reduced Battery Life
If you are experiencing reduced battery life, you may need to calibrate your battery. Important: If the battery is not charging past 97% when powered on, this is normal. This is to prevent overcharging of the battery to help prolong the life of the battery. If you are using Battery Life
Notebook Is Not Powering On
Important: If your laptop is getting power, but you are receiving an error message such as Operating System Not Found during bootup, please click here to visit the software section of this troubleshooting guide. If your laptop is getting power, but you are not seeing anything on the
Can I Upgrade The Hard Disk Drive On My Notebook?
Most Samsung notebooks use a standard 2.5” SATA hard drive. You can upgrade the hard drive as long as the replacement hard drive meets the specifications of the laptop. Upgrading the hard drive will not void the warranty. However, if your computer requires service and the problem is caused by
How Do I Add Apps From The All Apps Screen In Windows 8?
Not all of the available apps are immediately available on the Start Screen. To locate apps from the All Apps screen and pin them to the Start Screen, follow the steps below: Right click on any empty space in the Start Screen to open the All Apps menu. Click on All Apps. All Apps displays
Can I Boot Directly To The Desktop In Windows 8.1?
In Windows 8.1 you can set your computer to load directly to the desktop, when turned on, instead of to the Start Screen. To set your computer to boot to the desktop, follow the steps below: Go to the desktop. Right click on an empty space in the taskbar. (Usually located at the bottom of the
Can I Pin Websites To The Start Screen In Windows 8/ 8.1?
In Windows 8 and 8.1, you can pin your favorite websites to the Start Screen so you can access them with one click. To setup your Start Screen with all your favorite websites, follow the steps below. Important: The steps below use Internet Explorer because only the IE app currently has this
How Do I Add User Accounts In Windows 8.1
For steps, and a video, on setting up Microsoft accounts in Windows 8.1, click here to go to Microsoft's support user account support page.
How Do I Enable Secure Boot?
Secure boot is a Windows 8 feature that prevents the loading of malicious software applications, drivers, and OS loaders, that do not contain an authorized digital signature, during the booting process. To enable Secure boot, follow the steps below. Make sure your PC is powered off. Power
How To Set Up A Better Gaming Experience (Windows 8)
Basic Gaming Set Up Tips
How To Pin Your Favorite Website To The Start Screen In Windows 8/ 8.1
Turn your favorite website into an app on the Start Screen so you can access it right away.
How To Turn Off App Switching From The Left Edge Of The Touchpad In Windows 8.1
Stops your apps from switching when swiping from the left edge of the touchpad.
Can I Filter The Search Results In The Windows 8.1 Search Feature?
In Windows 8.1, performing a search on the Start Screen will not only provide results from your PC, but also from the web. To control the filtering of these results, follow the steps below. Press the Windows key + C key to open the Charms menu. + In the Charms menu, select Settings.
How To Customize The Lock Screen In Windows 8.1
Set your lock screen image and features.
I Can't Connect My Notebook PC To My Wireless Network. What Can I Do?
If you are in need of directions on initially setting up your network select the How to Guides link below for your version of Windows. How Do I Connect To A Wireless Network? (Windows 8) How Do I Connect To A Wireless Network? (Windows 7) How Do I Connect To A Wireless Network? (Windows
I Forgot My Windows Login Password. Can I Reset It?
Important: For your protection these safeguards were put in place by Microsoft. If these safeguards did not exist, anyone could reset the password to your computer and gain access to your private information. For information on how to reset your Windows password, click on your OS below for the
How Do I Run Two Apps At The Same Time? (Windows 8)
Select the Apps in the Start screen. Move your mouse pointer to the top of the screen. Your mouse pointer changes to a hand. If you click and hold your mouse button while moving left or right, you can split the screen to display multiple Apps. Move the Screen Split Bar to change the screen
What Are The Windows 8 Hot Keys?
See below for a list of the Microsoft designated Windows 8 Hot Keys. Hot Keys Function Description Switches to the Start Screen. If you are on the Start Screen, the Windows Key will switch to the last open app. + Switches to the Desktop. + Opens the Charms menu.
How Do I Set The Native Resolution In Windows 8?
To set the Native Resolution on your Windows 8 PC, follow the steps below: Right Click on the desktop and select Screen Resolution. In the Screen Resolution window, click on the box next to Resolution and, using the slider, select the Native Resolution of your display. Note: If you are
Why Does A Different Character Appear On The Screen When I Press Certain Keyboard Keys? (Windows 8)
If you press a key on the keyboard and a different character appears on the display (ex: When you press the Q button, A appears on the screen) this is because your keyboard is set to an improper keyboard language. Important: If the only keys not appearing correctly are those with a blue
How Do I Update To Windows 8.1?
For steps on updating to Windows 8.1, click on one of the links below to go to Microsoft's update support page. Click here to update from Windows 8 to Windows 8.1. Click here to update from Windows 8.1 Preview to Windows 8.1. Click here to upgrade from Windows 7 to Windows 8.1. For more
How Do I Use The Start Button In Windows 8.1?
The Start button is a feature that was added back into the Windows 8.1 Update. It has two functionalities. Left clicking the Start button will bring you to the Start Screen. Right clicking the Start button will open a menu. This menu includes all of the options shown in the picture below.
Some Of My Programs/Games Do Not Function Correctly After Upgrading To Windows 8
If your computer is functioning correctly, but some programs or games are not functioning, this is caused by a compatibility issue with Windows 8. If you are having trouble with a particular software or game, you can check the developers website or contact them to check for Windows 8 updates or
The Function (Fn) Keys Are Not Working. What Can I Do? (Windows 7, Vista, XP)
Windows 7\Vista - If you do not have Easy Display Manager or Easy Settings (depending on model) installed or running on your computer, you can not activate the Function (Fn) Keys. Download and install Easy Display Manager or Easy Settings from the Samsung Download Center. Once you have the
The Function (Fn) Keys Are Not Working. What Can I Do? (Windows 8)
Important: The below information is for Windows 8. If you are using Windows 7, Vista, or XP, click on 'The Function (Fn) Keys Are Not Working. What Can I Do? (Windows 7, Vista, XP)' located to the right in this window. If the function keys on your Notebook are not functioning in Windows 8,