Battery Is Not Charging
Your battery may not charge for the following reasons: The battery is dead and will not charge. The AC adapter is not working. The notebook requires service. To find the source of the problem, you need to test the notebook and AC adapter. Test instructions are below. Testing The Notebook
How To Set Up A Better Gaming Experience (Windows 8)
Basic Gaming Set Up Tips
How Can I Limit My Child's PC Usage And Access? (Windows 8/8.1)
Microsoft offers a setting called Family Safety in their Windows 8 OS. Family Safety helps you set limits on the amount of time your child can use the PC, as well as the websites, apps, and games they can use and when they can use them. The instructions provided below will help you access the
Can I Boot Directly To The Desktop In Windows 8.1?
In Windows 8.1 you can set your computer to load directly to the desktop, when turned on, instead of to the Start Screen. To set your computer to boot to the desktop, follow the steps below: Go to the desktop. Right click on an empty space in the taskbar. (Usually located at the bottom of the
Why Does My Battery Only Charge To 80%?
If the battery on your computer is only charging to 80%, this is because Battery Life Extender is on. Battery Life Extender sets the maximum battery charge level to 80% in order to extend the life of your battery. If you would like to turn this function off, follow the steps below: Windows 8
Can I Personalize The Background Of The Start Screen In Windows 8/ 8.1?
You can change the background color and pattern of the Start Screen in Windows 8 and 8.1. To personalize the Start Screen background, locate your OS and follow the steps below. You can also click here and watch a personalization video on Microsoft's support site. Windows 8 Press the Windows
Can I Name A Group Of Apps On The Windows 8/ 8.1 Start Screen?
Windows 8 If you have created a group of similar apps and would like to create a Group name, follow the steps below: Click on the minus icon on the lower right corner of the screen. Your entire Start Screen will be displayed in the Zoomed Out window. Right click on your group and select
Can I Pin Websites To The Start Screen In Windows 8/ 8.1?
In Windows 8 and 8.1, you can pin your favorite websites to the Start Screen so you can access them with one click. To setup your Start Screen with all your favorite websites, follow the steps below. Important: The steps below use Internet Explorer because only the IE app currently has this
How Do I Add User Accounts In Windows 8.1
For steps, and a video, on setting up Microsoft accounts in Windows 8.1, click here to go to Microsoft's support user account support page.
Can I Upgrade The Hard Disk Drive On My Notebook?
Most Samsung notebooks use a standard 2.5” SATA hard drive. You can upgrade the hard drive as long as the replacement hard drive meets the specifications of the laptop. Upgrading the hard drive will not void the warranty. However, if your computer requires service and the problem is caused by
How Do I Add Apps From The All Apps Screen In Windows 8?
Not all of the available apps are immediately available on the Start Screen. To locate apps from the All Apps screen and pin them to the Start Screen, follow the steps below: Right click on any empty space in the Start Screen to open the All Apps menu. Click on All Apps. All Apps displays
How Do I Enable Secure Boot?
Secure boot is a Windows 8 feature that prevents the loading of malicious software applications, drivers, and OS loaders, that do not contain an authorized digital signature, during the booting process. To enable Secure boot, follow the steps below. Make sure your PC is powered off. Power
The Function (Fn) Keys Are Not Working. What Can I Do? (Windows 7, Vista, XP)
Windows 7\Vista - If you do not have Easy Display Manager or Easy Settings (depending on model) installed or running on your computer, you can not activate the Function (Fn) Keys. Download and install Easy Display Manager or Easy Settings from the Samsung Download Center. Once you have the
How Do I Use The Samsung Recovery Disk For Windows 8?
If the recovery partition has been deleted or has failed in any way, you can use the Samsung Recovery Disk. The steps to do this are as follows: Insert the Recovery Disk. Power off your laptop and plug it into a wall outlet. Power on your laptop. Your laptop should start loading the
How Do I Disable Or Enable The TouchScreen Keyboard?
You can disable or enable the onscreen touch keyboard with a few clicks. The steps to do this are below: From the desktop screen, right click on the toolbar and select properties. A window will pop up, click on the 'Toolbars' tab. Check or uncheck 'Touch Keyboard' to enable or
My USB 3.0 Devices Receive An Error Message When Connecting To My Windows 8 PC
If you connect a USB 3.0 device and recieve the error message This device cannot start. (Code 10) or The USB device returned an invalid serial number string descriptor. then please click here for more information and a solution from the Microsoft Support Site.
How Long Should I Charge My Notebook Battery?
You should charge the battery to its full capacity when you charge it for the first time. A full charge is indicated when the battery LED on your laptop turns green, see your user's manual for exact location. After the initial charge, the battery can be charged and drained at any time without
How Do I Change What Happens When I Close The Lid?
You can change the options for what your laptop does when you close the lid. Below are the steps to change this: Open Control Panel. On the upper right of the Control Panel window, change 'Category' to 'Large Icons'. Select 'Power Options'. On the left hand panel select the 'Choose
Can I Customize The Lock Screen In Windows 8.1?
Important: The information below only works after the latest Windows 8.1 update released by Microsoft. If you have not updated Windows 8.1, click here to go to Microsoft's support page and learn how to install the update. You can customize the image and functionality of the lock screen. To
How To Purchase Windows Media Center For Windows 8
Upgrading your Windows 8 computer to include Windows Media Center.
I Purchased My Notebook In Another Country. Where Can I Find Support?
Samsung manufactures notebook PCs for several countries (United Kingdom, South Korea, United States, Hong Kong, etc…). Although notebook PCs may share the same model number, the specifications may differ between countries. If your notebook PC was purchased in a country other than the US, please
How To Update A Partial Product Registration
This easy to use guide will help you continue the registration process for your Samsung product.
How To Register Your Samsung Product
The easy to use guide will walk you through registering your Samsung Products
How To Remove A Registered Product
This easy to use guide will help you remove a product that has been registered in error.
How To Connect To A Wireless Network In Windows 8/8.1
Setting up your wireless network.