Battery Is Not Charging
Your battery may not charge for the following reasons: The battery is dead and will not charge. The AC adapter is not working. The notebook requires service. To find the source of the problem, you need to test the notebook and AC adapter. Test instructions are below. Testing The Notebook
Notebook Is Not Powering On
Important: If your laptop is getting power, but you are receiving an error message such as Operating System Not Found during bootup, please click here to visit the software section of this troubleshooting guide. If your laptop is getting power, but you are not seeing anything on the
Unable To Change Power/Sleep Button Or Lid Power Settings
You may not be able to change the Sleep/Hibernate settings for the Power/Sleep button and Lid under the following circumstances: You have enabled Fast Start. You are not the System Administrator. The computer is experiencing a hardware issue. To disable Fast Start follow these steps:
Reduced Battery Life
If you are experiencing reduced battery life, you may need to calibrate your battery. Important: If the battery is not charging past 97% when powered on, this is normal. This is to prevent overcharging of the battery to help prolong the life of the battery. If you are using Battery Life
Can I Boot Directly To The Desktop In Windows 8.1?
In Windows 8.1 you can set your computer to load directly to the desktop, when turned on, instead of to the Start Screen. To set your computer to boot to the desktop, follow the steps below: Go to the desktop. Right click on an empty space in the taskbar. (Usually located at the bottom of the
How Can I Limit My Child's PC Usage And Access?
Microsoft offers a setting called Family Safety in their Windows 8 OS. Family Safety helps you set limits on the amount of time your child can use the PC, as well as the websites, apps, and games they can use and when they can use them. The instructions provided below will help you access the
How Do I Add Apps From The All Apps Screen In Windows 8?
Not all of the available apps are immediately available on the Start Screen. To locate apps from the All Apps screen and pin them to the Start Screen, follow the steps below: Right click on any empty space in the Start Screen to open the All Apps menu. Click on All Apps. All Apps displays
What Are The Various Function Key Combinations?
Using the Function Keys, you can perform various tasks on your computer. Below is a list of the Function key combinations and the task each combination performs: Shortcut Keys Name Function + Easy Settings/ Control Center Launches Easy Settings/Control Center. (Program
Can I Personalize The Background Of The Start Screen In Windows 8/ 8.1?
You can change the background color and pattern of the Start Screen in Windows 8 and 8.1. To personalize the Start Screen background, locate your OS and follow the steps below. You can also click here and watch a personalization video on Microsoft's support site. Windows 8 Press the Windows
Can I Name A Group Of Apps On The Windows 8/ 8.1 Start Screen?
Windows 8 If you have created a group of similar apps and would like to create a Group name, follow the steps below: Click on the minus icon on the lower right corner of the screen. Your entire Start Screen will be displayed in the Zoomed Out window. Right click on your group and select
Can I Pin Websites To The Start Screen In Windows 8/ 8.1?
In Windows 8 and 8.1, you can pin your favorite websites to the Start Screen so you can access them with one click. To setup your Start Screen with all your favorite websites, follow the steps below. Important: The steps below use Internet Explorer because only the IE app currently has this
How Do I Add User Accounts In Windows 8.1
For steps, and a video, on setting up Microsoft accounts in Windows 8.1, click here to go to Microsoft's support user account support page.
Can I Upgrade The Hard Disk Drive On My Notebook?
Most Samsung notebooks use a standard 2.5” SATA hard drive. You can upgrade the hard drive as long as the replacement hard drive meets the specifications of the laptop. Upgrading the hard drive will not void the warranty. However, if your computer requires service and the problem is caused by
How Do I Enable Secure Boot?
Secure boot is a Windows 8 feature that prevents the loading of malicious software applications, drivers, and OS loaders, that do not contain an authorized digital signature, during the booting process. To enable Secure boot, follow the steps below. Make sure your PC is powered off. Power
How To Set Up A Better Gaming Experience (Windows 8)
Basic Gaming Set Up Tips
How To Connect To A Wireless Network (Windows 7)
Connecting your laptop to your wireless network connection.
What Are The Touch Screen Gestures?
Your Samsung notebook screen supports touch input. Below is a quick guide to the various gestures that are supported. Bear in mind that these functions are application-dependent; some programs may not have support for every gesture. Touch Operation Function Description
How To Install The Samsung Settings Software
Installing Settings to ensure Fn key functionality and allow control over various settings.
How to Use Touchscreen Gestures (Windows 8)
Controlling the touchscreen with your hands.
How To Use Windows 8 Hot Keys
Using Windows 8 key combinations to access features quickly
How To Pin Your Favorite Website To The Start Screen In Windows 8/ 8.1
Turn your favorite website into an app on the Start Screen so you can access it right away.
Can I Turn Automatic App Updates Off Or On In Windows 8.1?
Microsoft has added the ability to turn automatic app updates off or on in Windows 8.1. To turn app updates off or on, follow the steps below. Go to the Microsoft App Store. In the App Store, press the Windows key + C key to open the Charms menu. + Click on Settings in the Charms
How Do I Update To Windows 8.1?
For steps on updating to Windows 8.1, click on one of the links below to go to Microsoft's update support page. Click here to update from Windows 8 to Windows 8.1. Click here to update from Windows 8.1 Preview to Windows 8.1. Click here to upgrade from Windows 7 to Windows 8.1. For more
How To Turn Automatic App Updates Off Or On In Windows 8.1
Allow or prevent your apps from updating automatically.
How To Boot Directly To The Desktop In Windows 8.1
When your PC is turned on, it goes directly to the desktop instead of the Start Screen.