Battery Is Not Charging
Your battery may not charge for the following reasons: The battery is dead and will not charge. The AC adapter is not working. The notebook requires service. To find the source of the problem, you need to test the notebook and AC adapter. Test instructions are below. Testing The Notebook
Notebook Is Not Powering On
Important: If your laptop is getting power, but you are receiving an error message such as Operating System Not Found during bootup, please click here to visit the software section of this troubleshooting guide. If your laptop is getting power, but you are not seeing anything on the
Can I Upgrade The Hard Disk Drive On My Notebook?
Most Samsung notebooks use a standard 2.5” SATA hard drive. You can upgrade the hard drive as long as the replacement hard drive meets the specifications of the laptop. Upgrading the hard drive will not void the warranty. However, if your computer requires service and the problem is caused by
Can I Boot Directly To The Desktop In Windows 8.1?
In Windows 8.1 you can set your computer to load directly to the desktop, when turned on, instead of to the Start Screen. To set your computer to boot to the desktop, follow the steps below: Go to the desktop. Right click on an empty space in the taskbar. (Usually located at the bottom of the
How Do I Add User Accounts In Windows 8.1
For steps, and a video, on setting up Microsoft accounts in Windows 8.1, click here to go to Microsoft's support user account support page.
How Do I Enable Secure Boot?
Secure boot is a Windows 8 feature that prevents the loading of malicious software applications, drivers, and OS loaders, that do not contain an authorized digital signature, during the booting process. To enable Secure boot, follow the steps below. Make sure your PC is powered off. Power
How To Use SW Update
Using the SW Update software to install Windows 8 drivers, software, and updates.
How Do I Run Two Apps At The Same Time? (Windows 8)
Select the Apps in the Start screen. Move your mouse pointer to the top of the screen. Your mouse pointer changes to a hand. If you click and hold your mouse button while moving left or right, you can split the screen to display multiple Apps. Move the Screen Split Bar to change the screen
Where Do I Obtain A Product Activation Key For Microsoft Office?
The Microsoft Office Trial preinstalled on Samsung computers requires an activation key obtained online from Microsoft. If an activation key is not entered, the program will still function, but only for 25 uses. After 25 uses an activation key must be entered in order to continue using the
My Notebook Gives Off A Burning Smell
Your Notebook could be giving off a burning smell for the following reasons: Blocked cooling vents A failing AC adaptor Short-circuited or failing internal circuit within the Notebook case To determine what is causing the burning smell, follow these steps: Turn off your Notebook, and
Why Update Internet Explorer?
Updating Internet Explorer will provide the following benefits: Better performance Hardware acceleration Streamlined user interface Seamless integration Security Easy to deploy Comprehensive management tools Compatibility and migration support Support for modern standards Properly
How To Pin Your Favorite Website To The Start Screen In Windows 8/ 8.1
Turn your favorite website into an app on the Start Screen so you can access it right away.
How To Turn Off App Switching From The Left Edge Of The Touchpad In Windows 8.1
Stops your apps from switching when swiping from the left edge of the touchpad.
Can I Filter The Search Results In The Windows 8.1 Search Feature?
In Windows 8.1, performing a search on the Start Screen will not only provide results from your PC, but also from the web. To control the filtering of these results, follow the steps below. Press the Windows key + C key to open the Charms menu. + In the Charms menu, select Settings.
How To Set SafeSearch For Start Screen Searches In Windows 8.1
Control your Start Screen search results.
How To Customize The Lock Screen In Windows 8.1
Set your lock screen image and features.
How To Personalize The Background Of The Start Screen In Windows 8/8.1
Change the color and design of your Start Screen.
How To Create And Customize A Group On The Start Screen In Windows 8.1
Organize your interests into an easy to access group.
I Can't Connect My Notebook PC To My Wireless Network. What Can I Do?
If you are in need of directions on initially setting up your network select the How to Guides link below for your version of Windows. How Do I Connect To A Wireless Network? (Windows 8) How Do I Connect To A Wireless Network? (Windows 7) How Do I Connect To A Wireless Network? (Windows
I Forgot My Windows Login Password. Can I Reset It?
Important: For your protection these safeguards were put in place by Microsoft. If these safeguards did not exist, anyone could reset the password to your computer and gain access to your private information. For information on how to reset your Windows password, click on your OS below for the
What Are The Windows 8 Hot Keys?
See below for a list of the Microsoft designated Windows 8 Hot Keys. Hot Keys Function Description Switches to the Start Screen. If you are on the Start Screen, the Windows Key will switch to the last open app. + Switches to the Desktop. + Opens the Charms menu.
How Do I Set The Native Resolution In Windows 8?
To set the Native Resolution on your Windows 8 PC, follow the steps below: Right Click on the desktop and select Screen Resolution. In the Screen Resolution window, click on the box next to Resolution and, using the slider, select the Native Resolution of your display. Note: If you are
Why Does A Different Character Appear On The Screen When I Press Certain Keyboard Keys? (Windows 8)
If you press a key on the keyboard and a different character appears on the display (ex: When you press the Q button, A appears on the screen) this is because your keyboard is set to an improper keyboard language. Important: If the only keys not appearing correctly are those with a blue
How Do I Update To Windows 8.1?
For steps on updating to Windows 8.1, click on one of the links below to go to Microsoft's update support page. Click here to update from Windows 8 to Windows 8.1. Click here to update from Windows 8.1 Preview to Windows 8.1. Click here to upgrade from Windows 7 to Windows 8.1. For more
How Do I Use The Start Button In Windows 8.1?
The Start button is a feature that was added back into the Windows 8.1 Update. It has two functionalities. Left clicking the Start button will bring you to the Start Screen. Right clicking the Start button will open a menu. This menu includes all of the options shown in the picture below.