What is Reactivation Lock and how do I use it?
How to Find Your User Manual on Samsung.com
Watch this video to learn how to find and download the User Guide for your mobile device on Samsung.com.
How do I Set Up and Sync my Google™ Account (Gmail™ Email Account) on my Samsung Galaxy S® 4 mini?
I435 (VZW) - Google™ Account
What are TecTiles and how do I use them with my Android device?
Device Not Charging
Device Not Charging Issue I am experiencing one of the following: My device will not charge. My device is excessively hot to the touch. The connectors are corroded, bent, broken, or pushed in on my device. View an example The connectors are corroded, bent, broken, or pushed in on my
Device Is Warm
Device Is Warm Issue My battery/device is getting hot to the touch or gives off excessive heat. Warning: Discontinue using the device if the device is too hot to keep in contact with your skin. Do not attempt to charge or use the device. Please contact us via the options below. Do not handle
Microphone Issues Issue I can hear callers, but no one can hear me. If you are unable to hear the caller, please use the Speaker Issues troubleshooting guide. Possible Causes Using a headset or some other type of enhancement that is nonfunctional. The device has experienced some type of
Unresponsive Keys or Buttons
Unresponsive Keys or Buttons Issue The buttons or keys on my device are not responding. Possible Causes The device is frozen or locked up and not responding. A third-party application has caused the device not to respond The device has experienced some type of physical or liquid damage.
Smart Tutor - Mobile Devices
Make your Samsung device work for you! Download the Smart Tutor app for your Samsung smart phone or tablet to remotely troubleshoot and learn how to get the most out of your device!