You're Registered!

Need to update or add additional registration information?

Update Registration

Troubleshooting Guide

Use Our Interactive Tool To Fix Common Problems.

Service Center

Warranty : More Info

Need Service?

Contact Us

  • Live Chat
  • Facebook Support
  • Google Plus Support

Energy Star Partner of the Year 2012

ENERGY STAR Partner of the Year 2013

With ENERGY STAR, you can feel confident knowing that you're protecting your bank account and Mother Earth.


Learn more

Get the Most Out of Your Product

Explore tips, articles, ideas, and more.

Description Release Date Language Size (MB) Download File
Quick Guide (ver.1.0)
Mar 22, 2011 ENGLISH 7.27 pdf Email
User Manual (ver.1.0)
Mar 23, 2011 ENGLISH 7.81 pdf Email
Skype Guide (ver.1.0)
Mar 23, 2011 ENGLISH 2.3 pdf Email
User Manual (ver.1.0)
Mar 23, 2011 SPANISH 6.75 pdf Email
Operating System:
Operating System:
Operating System:
Description OS Release Date Language Size (MB) Download File

SAMSUNG Allshare ver. 2.0 Software

Win XP/Vista/Windows 7 Apr 2, 2012 MULTI LANGUAGE 3.67 pdf

SAMSUNG Allshare ver. Software

Win XP/Vista/Windows 7 Apr 2, 2012 MULTI LANGUAGE 35.55 exe
Description OS Release Date Language Size (MB) Download File

  1. Title Firmware for LED TV D60** / D64** / D6500 series (ver. 1031.0)
  2. Applicable Model LED TV D6000SF / D6050TF / D6400UF / D6420UF / D6450UF / D6500VF Series
  3. Description

    - Supports the lastest Verizon, MLB.TV, Netflix apps.

    - Adds DirecTV RVU feature. (Only for D6000, D6400 and D6420)

    - Decreases flickering problem on 3D mode. (Only for 3D Model)

    - Changes the way to get out of Store Demo Mode

    - Prevents escaping issue when pressing volume button on video apps(Netflix, Vudu, etc)

    - Supports Remote Service
All OS Mar 16, 2013 ENGLISH 88.22 exe
Upgrade guide (Firmware) (ver.1.0)
All OS Jul 27, 2012 ENGLISH 0.19 pdf
Description Release Date Language Size (MB) Download File
EnergyGuide Label (Environment)
Apr 21, 2011 ENGLISH 0.26 pdf

Showing 26-50 of 66 Matching Results

  • Weak or No Signal Displayed in TV Mode / Cannot Find Channel - 2013 TV Troubleshooting Tips

    Perform an Auto Program to help find channels on your device. Watch this video to learn how. [How-To Video]

  • Mini Wall-Mount Installation - WMN250M

    Follow along with this video to learn how to safely and properly install the WMN250M Mini Wall-Mount for your 2009-2012 Samsung television. [How-To Video]

  • Samsung Remote Management Support

    Do you need a quick solution to a TV problem? With Samsung's Remote Management Support tool, a member of our support team can remotely diagnose your TV to get you on your way to a solution. Watch this video to learn how. [How-To Video]

  • Remote Side Works But The QWERTY Side Does Not Respond

    When you are able to use the IR remote side of the QWERTY remote but not the QWERTY side there are two possible reasons: The remote is not paired. The remote has low battery power. The Remote Is Not Paired Turn remote over to Keyboard side. Press any key and look at the text screen. [Troubleshooting Guide]

  • Is My TV DIRECTV Ready (RVU) Compatible?

    Important: An internet connection is required for initial setup of the RVU feature. RVU is a technology built into the DIRECTV® Genie HD DVR that allows you to enjoy DIRECTV® programming and HD DVR functionality on multiple TVs without the need of additional receivers. You can enjoy DIRECTV® [Troubleshooting Guide]

  • 3D Glasses Compatibility

    Tip: The * are place holders for any numbers. For example: the SSG-2100 and SSG-2200 use the same line (SSG-2 for determining compatibility Glasses Model 2010 3D TVs 2011 3D TVs 2012 3D TVs 2013 3D TVs SSG-2 Yes (See Chart Below) No No No SSG-3 No [Troubleshooting Guide]

  • How To Turn On/Off Auto Motion Plus

    To turn on Auto Motion Plus it is a two step process. First, you access the Picture Options menu, then you turn on Auto Motion Plus. To access the Picture Options menu, follow these steps: Press the MENU button on your remote to display the menu. Press the ENTER button to select Picture. [Troubleshooting Guide]

  • No 5.1 Audio Output

    The optical audio output on the TV is capable of outputting 5.1 audio but only when the TV is doing the decoding of the audio signal. Input 5.1 Available TV (Coax) O* Composite (AV) X Component X HDMI X USB O** Apps O * Only [Troubleshooting Guide]

  • Method 1

    To see the firmware version on your TV, follow these steps: With your TV powered on press the MENU button on your TVs remote control. Use the Up or Down arrow to select the Support section of the menu, and then press ENTER. Use the Up or Down arrow to select Contact Samsung, and [Troubleshooting Guide]

  • 3D Modes

    With the 3D auto view feature set to On whenever the TV receives a 3D image the TV should automatically switch to the proper 3D mode. However, not all 3D signals carry the indicator that they are a 3D image. In these cases you will need to enable the correct 3D mode, the correct mode will [Troubleshooting Guide]

  • QWERTY Remote Does Not Pair After Multiple Attempts

    If the QWERTY remote has not paired after multiple attempts there may be an issue with the Bluetooth adapter in the TV or the remote control. To determine which device is not communicating correctly you can use a device that can scan for Bluetooth devices, like a cell phone. Set the device to [Troubleshooting Guide]

  • Wireless Network

    Besides network failure there may be other issues when connecting wirelessly. Click below on the article that best matches your situation. [Troubleshooting Guide]

  • Enabling Media Sharing Service On PC

    If the media sharing service is disabled on the PC then you will not be able to stream from any DLNA server. You would still be able to file share between computers but not stream media. To enable the media sharing service on your PC follow these steps. Open the control panel on the PC. [Troubleshooting Guide]

  • How To Reset The Bluetooth Connection

    If you need to reset the bluetooth connection between your TV and remote you will need to clear the bluetooth pairing information in the TV and Remote. This is a two step process. Clearing the TV Using the Standard Remote side of the remote aim the remote at the TV Press Mute, 0, Mute, 0 [Troubleshooting Guide]

  • Changing Channels

    Changing channels on your Samsung TV can be done two ways: Using the Channel / button. To change the channel up press the side of the button. To change the channel down press the side of the button. Using the number pad. Press the corresponding number button to enter te [Troubleshooting Guide]

  • Inability to Program This Remote To Control Another Device

    This Model television does not have a universal remote. The only way that this units remote control is able to control a external device is through the Anynet+ feature. To learn more about the Anynet+ feature click here [Troubleshooting Guide]

  • How To Update Your Firmware

    Your TV may offer the following update methods: Update through the USB 2.0 port Update through your Home Network Click on the method you would like to use below. Important: The Software upgrade section of the menu will not be available (grayed out): During the first 30 seconds after the [Troubleshooting Guide]

  • Redbox Instant Discontinuing Service

    Redbox Instant by Verizon is discontinuing service on Tuesday October 7th. Below are some FAQs and answers: Why is this happening? The service is shutting down because it was not as successful as we hoped it would be. We apologize for any inconvenience and we thank you for giving us the [FAQs]

  • Where Can I Find Specifications For My TV?

    If you have a current generation model you can visit the webpage for your model and view the specifications tab. Use the search bar to look up your model and select to see the specifications. For Example: If you have an older model that no longer has the specification listed on the product [FAQs]

  • The Standby Light Remains Solid

    If the standby light remains solid when you press the power button on the remote press the power button on the TV. Jog Controller Touch Button Click below on the description that best matches the TVs reaction. [Troubleshooting Guide]

  • The Standby Light Blinks But Nothing Else Happens

    If the standby light blinks but nothing else happens there are two possible reasons this could happen. The TV is connected to a computer with a VGA cable. An internal component has failed in the TV. If you have a computer connected to the TV with a VGA cable and it is powered off the TV [Troubleshooting Guide]

  • My TV Does Not Keep The Settings I Enter

    If your LED TV doesn't retain your settings, it may be that the TV is in Store Demo Mode. Essentially, Shop Mode returns the TV automatically to its default settings in thirty minutes or after the TV is turned off. It is usually used by retailers who want to demonstrate functions to customers, [Troubleshooting Guide]

  • Cleaning Your LED TV

    To clean your LED TV, use a soft, clean, lint free, dry cloth. Never use water, cleaning fluids, wax, or chemicals except as described below. To clean fingerprints and greasy smudges off your TV screen, get a bottle of ScreenClean screen cleaning solution or similar screen cleaner. You should [Troubleshooting Guide]

  • Signal Problem

    To test if the color problem is localized to a specific signal, follow these steps; If you are using an external set-top-box or Coax (RF) connection to recieve TV go to Step 1. If you are using a different external device (for example: DVD player, Blu-Ray player, game system, etc.) skip to [Troubleshooting Guide]

  • I Am Using An RF (Coax) Connection Coming From A Cable Box, Satellite Box, Or Recording Device

    If you are using an RF (Coax) Connection coming from a Cable Box, Satellite Box, or Recording Device as the video source, follow these steps: Make sure the cable box, satellite box, or recording device is powered on. Turn the TV on, and then press the SOURCE button until TV is selected. Enter [Troubleshooting Guide]

Community Q&A

Ask questions, get and give answers from the Samsung community. Click on a topic below.


    See prices, find online and local retailers near you.


      See prices, find online and local retailers near you.


        See prices, find online and local retailers near you.


          See prices, find online and local retailers near you.