Weak or No Signal Displayed in TV Mode / Cannot Find Channel - 2013 TV Troubleshooting Tips
Perform an Auto Program to help find channels on your device. Watch this video to learn how.
Mini Wall-Mount Installation - WMN250M
Follow along with this video to learn how to safely and properly install the WMN250M Mini Wall-Mount for your 2009-2012 Samsung television.
Samsung Remote Management Support
Do you need a quick solution to a TV problem? With Samsung's Remote Management Support tool, a member of our support team can remotely diagnose your TV to get you on your way to a solution. Watch this video to learn how.
Remote Side Works But The QWERTY Side Does Not Respond
When you are able to use the IR remote side of the QWERTY remote but not the QWERTY side there are two possible reasons: The remote is not paired. The remote has low battery power. The Remote Is Not Paired Turn remote over to Keyboard side. Press any key and look at the text screen.
Is My TV DIRECTV Ready (RVU) Compatible?
Important: An internet connection is required for initial setup of the RVU feature. RVU is a technology built into the DIRECTV® Genie HD DVR that allows you to enjoy DIRECTV® programming and HD DVR functionality on multiple TVs without the need of additional receivers. You can enjoy DIRECTV®
3D Glasses Compatibility
Tip: The * are place holders for any numbers. For example: the SSG-2100 and SSG-2200 use the same line (SSG-2 for determining compatibility Glasses Model 2010 3D TVs 2011 3D TVs 2012 3D TVs 2013 3D TVs SSG-2 Yes (See Chart Below) No No No SSG-3 No
How To Turn On/Off Auto Motion Plus
To turn on Auto Motion Plus it is a two step process. First, you access the Picture Options menu, then you turn on Auto Motion Plus. To access the Picture Options menu, follow these steps: Press the MENU button on your remote to display the menu. Press the ENTER button to select Picture.
No 5.1 Audio Output
The optical audio output on the TV is capable of outputting 5.1 audio but only when the TV is doing the decoding of the audio signal. Input 5.1 Available TV (Coax) O* Composite (AV) X Component X HDMI X USB O** Apps O * Only
To see the firmware version on your TV, follow these steps: With your TV powered on press the MENU button on your TVs remote control. Use the Up or Down arrow to select the Support section of the menu, and then press ENTER. Use the Up or Down arrow to select Contact Samsung, and
With the 3D auto view feature set to On whenever the TV receives a 3D image the TV should automatically switch to the proper 3D mode. However, not all 3D signals carry the indicator that they are a 3D image. In these cases you will need to enable the correct 3D mode, the correct mode will
QWERTY Remote Does Not Pair After Multiple Attempts
If the QWERTY remote has not paired after multiple attempts there may be an issue with the Bluetooth adapter in the TV or the remote control. To determine which device is not communicating correctly you can use a device that can scan for Bluetooth devices, like a cell phone. Set the device to
Besides network failure there may be other issues when connecting wirelessly. Click below on the article that best matches your situation.
Enabling Media Sharing Service On PC
If the media sharing service is disabled on the PC then you will not be able to stream from any DLNA server. You would still be able to file share between computers but not stream media. To enable the media sharing service on your PC follow these steps. Open the control panel on the PC.
How To Reset The Bluetooth Connection
If you need to reset the bluetooth connection between your TV and remote you will need to clear the bluetooth pairing information in the TV and Remote. This is a two step process. Clearing the TV Using the Standard Remote side of the remote aim the remote at the TV Press Mute, 0, Mute, 0
Changing channels on your Samsung TV can be done two ways: Using the Channel / button. To change the channel up press the side of the button. To change the channel down press the side of the button. Using the number pad. Press the corresponding number button to enter te
Inability to Program This Remote To Control Another Device
This Model television does not have a universal remote. The only way that this units remote control is able to control a external device is through the Anynet+ feature. To learn more about the Anynet+ feature click here
How To Update Your Firmware
Your TV may offer the following update methods: Update through the USB 2.0 port Update through your Home Network Click on the method you would like to use below. Important: The Software upgrade section of the menu will not be available (grayed out): During the first 30 seconds after the
Redbox Instant Discontinuing Service
Redbox Instant by Verizon is discontinuing service on Tuesday October 7th. Below are some FAQs and answers: Why is this happening? The service is shutting down because it was not as successful as we hoped it would be. We apologize for any inconvenience and we thank you for giving us the
Where Can I Find Specifications For My TV?
If you have a current generation model you can visit the webpage for your model and view the specifications tab. Use the search bar to look up your model and select to see the specifications. For Example: If you have an older model that no longer has the specification listed on the product
The Standby Light Remains Solid
If the standby light remains solid when you press the power button on the remote press the power button on the TV. Jog Controller Touch Button Click below on the description that best matches the TVs reaction.
The Standby Light Blinks But Nothing Else Happens
If the standby light blinks but nothing else happens there are two possible reasons this could happen. The TV is connected to a computer with a VGA cable. An internal component has failed in the TV. If you have a computer connected to the TV with a VGA cable and it is powered off the TV
My TV Does Not Keep The Settings I Enter
If your LED TV doesn't retain your settings, it may be that the TV is in Store Demo Mode. Essentially, Shop Mode returns the TV automatically to its default settings in thirty minutes or after the TV is turned off. It is usually used by retailers who want to demonstrate functions to customers,
Cleaning Your LED TV
To clean your LED TV, use a soft, clean, lint free, dry cloth. Never use water, cleaning fluids, wax, or chemicals except as described below. To clean fingerprints and greasy smudges off your TV screen, get a bottle of ScreenClean screen cleaning solution or similar screen cleaner. You should
To test if the color problem is localized to a specific signal, follow these steps; If you are using an external set-top-box or Coax (RF) connection to recieve TV go to Step 1. If you are using a different external device (for example: DVD player, Blu-Ray player, game system, etc.) skip to
I Am Using An RF (Coax) Connection Coming From A Cable Box, Satellite Box, Or Recording Device
If you are using an RF (Coax) Connection coming from a Cable Box, Satellite Box, or Recording Device as the video source, follow these steps: Make sure the cable box, satellite box, or recording device is powered on. Turn the TV on, and then press the SOURCE button until TV is selected. Enter