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Galaxy Note II

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Features & Specs

How do I take screenshots on my Samsung Note II?

Capture a Screenshot Using the S Pen Press and hold the S Pen button. Press and hold the S Pen anywhere on the screen. The screenshot will open automatically, allowing you to crop,...


Features & Specs

How do I use the direct call feature on my Samsung Note II?

Turn On Direct Call You can turn on this feature in the Motion settings menu. From the Home screen, touch Menu > Settings > My device > Motion . Touch the slider to turn Motion on...


Display or Screen

What is the Smart stay feature on my Samsung Note II?

Turn On Smart Stay To turn on Smart stay from the Home screen, touch Menu > Settings > My device > Smart screen . Place a check mark next to Smart stay to turn the feature on....


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Galaxy Note II (Verizon) edit


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Manuals and Legal





Galaxy Note II (Verizon)

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SAMSUNG assumes no responsibility, and shall not be liable, in connection with whether any such products or services will be appropriate, functional or supported for the SAMSUNG products or services available in your country.

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Troubleshooting guide

Solve the issue yourself with this step-by-step guide to diagnosing and resolving problems with your device.



Browse answers, ask questions and get solutions from other Samsung customers.

Accepted solutions from the Samsung Community.

SideSync / MacOS Issue

I havent been able to use SideSync since the MacOS Sierra update. I tried deleting the app (on the Mac) and reinstalling and it says that the install failed. I understan...

by samblak, Posted on OCT 05 2016 29 Replies | 4190 Views
29 Replies | 4190 Views
Backup password is required after restart instead of fingerprint Note 4

After Note 4 update to android 6.0.1 Marshmallow after restart mobile , it asks for backup password instead of Fingerprint !!!

by Engineer_Yasser, Posted on MAY 22 2016 14 Replies | 4768 Views
14 Replies | 4768 Views
Were is my Marshmallow Update

Hi can I please get a Samsung Experienced Tech or a customer service Person pleaselet me know when my Note Edge on Verizon is getting the Marshmallow Update my model number is SM...

by DHowland87, Posted on APR 30 2016 5 Replies | 7019 Views
5 Replies | 7019 Views
Backup password is required after restart instead of fingerprint

if you restart the Galaxy Note 4 after the update the phone displays unable to use fingerprints after restarting the device. Enter password. The fingerprint feature used to wor...

by suntrace, Posted on APR 23 2016 171 Replies | 17826 Views
171 Replies | 17826 Views
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