Media Hub

The Samsung Media Hub application brings all-star entertainment to you. The app is preloaded on your device so you can instantly enjoy a diverse selection of movies and TV shows that start playing while they download.

Samsung Media Hub is your one stop for the hottest movie and TV content. With hundreds of titles available at your fingertips, entertainment on the go has never been easier. You can rent or purchase your favorite content and watch from the convenience of anywhere. Featuring the stunning viewing quality Samsung is known for, Samsung Media Hub is your gateway to mobile video like you've never experienced it before.

Note: You must have a Wi-Fi^® or 4G connection to download content from Media Hub, but you can browse and purchase content items while on 3G.

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• Access to the hottest TV and movie content
• Rent or purchase content
• Instantly watch while content is progressively downloading
• Stunning viewing quality
• Entertain yourself and your family on the go
• Manage content on up to five devices — no cables necessary
• Restore content without backing it up
  

Note: Samsung Media Hub service requires both Samsung and Media Hub accounts, and depends on service availability. If the option to create a Samsung account is not available on your device, follow these steps to install the Samsung Account App:

1. Touch Applications > Media Hub.
2. Read over the warning and touch Settings.
3. Under the Device administrators section, place a check mark next to Unknown sources and touch OK to confirm.
4. Touch the Back key to return to Media Hub.
5. Touch OK > Install to install Samsung Account App.
6. Touch Done once the application has been installed.

Accessing Media Hub

From the Home screen, touch Applications   > Media Hub .

Signing In to Media Hub

1. To access Media Hub, you must accept the Terms and Conditions before proceeding. You will see this prompt the first time you enter the application. Mark the I agree to the Terms and Conditions box and touch Accept.
   
2. To purchase and download content, you will need a Samsung Account. If you do not already have a Samsung Account, you can create one. Touch the Menu key > My Profile > Create account. Read and accept the Terms and Conditions and Privacy policy. Mark the I accept the terms above box and touch Agree. Input information into all fields and touch Sign up. You will receive an email you need to open to activate your account. Touch the Back key to return to Media Hub.
3. If you already have a Samsung Account, touch the Menu key > My Profile > Sign in. Enter your password and touch OK. Confirm your password, then touch Confirm to continue.
   

Managing an Account

1. Touch the Menu key > My Profile.
   
2. Touch My Payment Methods.
   • Touch Rename to edit the Card name.
   • Touch Remove to delete the credit card information.
   • Touch Add a new payment method to enter a new credit card or voucher.
3. Touch My Purchases to view your purchase history.
• Touch the desired selection. The Transaction ID, Credit Card used, Price, and Purchase date are displayed.
4. Touch Manage My Devices. View and edit devices linked to your account. You can add up to five devices onto your Media Hub account. To add a device, simply log in to your account on the device you wish to add. Please note the device must support Media Hub to be added to your domain.
   • Touch Rename to change the device’s name.
   • Touch Remove to delete the device from your account.
   • Touch Delete All Contents to remove all Media Hub content downloaded to this device.
   Important! Once it is deleted, you can choose to re-download content from the cloud. Content availability is subject to studio terms and may not be available from time to time.

Retrieving a Forgotten Password

1. Visit the Samsung Account page.
2. Click Log in Here.
3. Click Forgot your Password.
4. Enter your email address and click Submit.
5. Retrieve the password sent to the email address registered to Media Hub, and use it to log in.

Managing Downloads

In My Media you can manage and track the download process of your programs from one screen. Downloads will be prioritized in the order they are initiated. To start downloading a piece of content farther down the line, simply touch the blue Play button found next to the active download, and touch the blue Pause button to activate the download you desire. To bring up the My Media Options menu, touch the Menu key on your device while in the My Media section of the application. The management options will be shown.

Once a program has finished downloading, the selection will have a white lock symbol on the Play icon, if you haven't already started watching the content as it has been downloading. To play back the content while offline, you must be on an active data connection and the lock icon must disappear from the play icon. Once this is done, your media are ready for offline viewing. You do not need to download the entire content item to initiate playback. You will be able to initiate playback almost immediately and will be able to watch the content up to the current download point.

Note: You can watch your program while it is downloading as long as the play button is enabled and not grayed out.

Renting Media

You will be able to browse through multiple movie genres like Action, Comedy, and Family. Select a genre and begin scrolling through the various movie selections within that category. Once you select a movie, you will be allowed to watch the trailer, purchase the movie, or rent the movie for a period of 24 to 48 hours, depending on the title. The media can be viewed within 30 days of purchase on one device.

Note: Some media may not be available to be rented, as this is determined on a per-studio-title basis. Television shows are available only for purchase, and the Preview option is available only for certain networks and shows.

1. Choose between Movies or TV Shows, and touch your selection.
2. Touch Rent and select the method of payment to complete your purchase.
3. Touch Payment method to select, then touch Buy to rent.
4. Touch Download.
   Note: The following message (the first time you play back media, an active data connection is required to unlock the file) is normal. When media are accessed for the first time, the license is activated through an online process to allow playback of content. Touch OK.

Purchasing Media

Content may be purchased for a fee. Some media may be available only for purchase. When content is selected to Buy, you have unlimited viewing and activations to play the content on a registered device.

Note: Content is subject to blackout dates from the content providers, and you must download content before these dates.

Movies

After selecting Movies, you will be able to browse through multiple movie genres like Action, Comedy, and Family. Select a genre and begin scrolling through the various movie selections within that category.

Television Shows

After selecting TV Shows, you will be able to scroll through the various television networks (MTV, Paramount, Warner, NBC Universal, etc.) and search for your favorite shows. You will even be able to catch series premieres and new episodes the day after they air. You can purchase whole seasons or individual shows.

1. Choose between Movies or TV Shows, and touch your selection.
2. Touch the Buy button. Select the appropriate payment option.
3. Choose between paying with a credit card or using a gift card, then touch Buy.
4. Touch Download to begin your download. Please note you must be in either 4G or Wi-Fi coverage to preview or download content. This does not affect your ability to browse the store.
   Note: The following message (the first time you play back media, an active data connection is required to unlock the file) is normal. When media are accessed for the first time, the license is activated through an online process to allow playback of content. Touch OK.

Accessing & Playing Back Content You Have Rented or Purchased

1. Touch My Media.
2. Touch the Play icon to start Media playback (if the button is not available, check the status information toward the bottom of the FAQ).
3. If you have media not showing up, touch the Refresh icon at the top.

Samsung Media Hub Q&A

Q: What is Media Hub and how do I use it on my device?

A: Samsung Media Hub provides access to premium TV and movie content. Availability of content ranges from next-day TV (episode is available for purchase on Media Hub the day after it airs on TV), new-release movies (select titles available the day they are released on DVD), and library. This digital content may be purchased or rented. Note: The Media Hub service and usage are based on service availability.

Q: How do I download a movie or TV show on my device?

A: You need to first purchase/rent the movie. Once your transaction completes, touch the download button to begin your download immediately. You must be on Wi-Fi^® or 4G coverage to download content. You may browse and purchase content while on a 3G or 4G network.

Q: Where is a movie kept once it is purchased/rented?

A: You can find your movies in the "My Media" section of Media Hub.

Q: Can I access the program via multiple devices?

A: Yes, you can access your downloaded content on up to five devices.

Q: How do I access the program via multiple devices?

A: You have to log in to your account on the new device through Media Hub and re-download your content. You can do this so long as the content has not expired.

Q: What happens if I need to replace my device? Is my content replaceable?

A: Yes, your content is not tied to the device you are using, but rather to your Media Hub account. You can ALWAYS log in and re-download the items you are authorized to. There is no need to remember to back up your content.

Q: How do I stop others from making purchases on my account?

A: Just like your email address, your Media Hub login information is extremely sensitive. Never give out your login information if you do not want other people accessing it. To prevent inadvertent access to your account (through simple access of your device by another person), you are automatically logged out every 20 minutes. This does not affect your ability to browse through the store but prevents you from editing account information and making purchases.

Q: How soon will new releases be available?

A: Depending on the title and studio, new releases are available the day of the DVD release or shortly thereafter. TV shows will be available as soon as the next day, depending on the studio.

Q: How many times can a media rental be watched?

A: Once you rent content, you will have up to 30 days to start watching the content. After you start watching, you will have 24 to 48 hours to finish watching the title; the actual rental duration is based on the title. You can finish watching a rental only on the device where it was downloaded.

Q: What are some consumer experience benefits of the Media Hub?

A: The Samsung Media Hub is a new "On-demand Premium Mobile Entertainment Store" application available on select Samsung devices. Media Hub is your one stop for the hottest movie and TV content. With hundreds of titles available at your fingertips, viewing content on the go has never been easier or more brilliant. You can rent or purchase your favorite content and within seconds watch from the convenience of anywhere. Featuring the visually stunning viewing quality Samsung is known for, Samsung Media Hub is your gateway to mobile video like you've never experienced it before.

Q: How do you access "Movies"?

A: To access the Samsung Media Hub, go to Applications > Media Hub, and follow the prompts to download, rent, and/or purchase Movies.

Q: What happens if I am downloading a movie or TV show and I move out of coverage?

A: You can resume your download from the My Media section of Media Hub once you come back into coverage. Alternatively, you can resume your download by pulling down the Notification Panel.

Q: What is the standard cost for a rental? If prices vary, what is the price range?

A: $2.99 and up.

Q: How long is the standard rental duration?

A: Rental duration varies based on title, but is anywhere from 24 to 48 hours.

Q: When does rental time begin, at date of purchase or when consumer's viewing begins?

A: You will have 30 days to start watching from time of purchase. Once you start watching, you will have 24 to 48 hours, depending on the title.

Q: Are all instances of shared content subject to the original rental expiration date?

A: Yes, there is only one rental period.

Q: Does rented/purchased content take up internal memory space? If no, where does it live?

A: This depends on the network's technology (CDMA or GSM). With CDMA, you MUST have an SD card to even use Media Hub, then all content is stored on the SD card. With GSM, all content is stored in internal memory.

Other Media Hub Information

• You may begin watching content as it downloads. Your content will be ready for offline viewing once you have downloaded and played at least the first minute or so of a movie (time to allow for the license to be acquired). You will be able to view only as much as you have downloaded onto the handset when in offline mode. You do not need to have downloaded the entire movie to start your viewing experience.
• Depending on the studio and title, new releases may be available on the day of DVD release or soon after.
• The actual download of the media cannot be normally performed over a 3G network. The content will need to be downloaded through another type of connection such as Wi-Fi or 4G. If a device is moved outside of the access point, downloading will be suspended. You can resume your download once you are within range of a Wi-Fi or 4G connection.
• Rentals must be watched within 24 to 48 hours of start of playback, depending on the title. You will know how long you will have the content for before you purchase it. Stopping, restarting, or pausing rented content does not extend available media time. Rentals can be watched an unlimited number of times within the hour span.
• When content is purchased, an electronic receipt will be sent to the email address registered to the account.
• Tax, if applicable, will be applied to your purchase. Whether or not tax is added is determined by the billing address associated with your credit card account.
• Any content obtained through Media Hub cannot be played through output of the phone to another electronic display (e.g., AV to TV, DLNA to TV) due to studio requirements.
• The content is not tied to the device but rather the account. Simply log on and re-download the content on the new device. This is helpful if you acquire a replacement device. Due to this design, content does not need to be backed up.
• Touch the Search Key to bring up a field to search the Media Hub library for content.