Samsung Expands Exclusive Signature Series Service for Premium Customers

Aug 03. 2015

Superior service, dynamic customer care and dedicated call centres


JOHANNESBURG, South Africa – 03 August, 2015 – Samsung Electronics South Africa has announced that its exclusive Signature Service is now available at all Samsung Stores. Originally launched at selected DionWired and Samsung Stores, the expansion of the Signature Service ensures that premium clients can now expect this exceptional care at all outlets across South Africa.


Richard Chetty, Service Director at Samsung Electronics South Africa says, "We are constantly evolving our service offering to ensure that our customers receive the best possible support, wherever they may be. Our commitment to quality is what has made the Signature Service offering such a success and this expansion means it is now even easier for our clients to engage with us than ever before."


The Samsung Signature Service has been designed to provide complete convenience and support. It also includes in-home installation by a fully accredited technical team and professional advice on how to get the most from the Signature product range.


Any customer purchasing one of the listed Samsung Signature products will receive a five-year Signature warranty, a six-month exchange period*; free product delivery; installation and connection within a 30 km radius from the point of purchase; in-home training and product registration as well as Signature Care, with a dedicated call centre and after-care service facility for the duration of the warranty.


There are different product categories that fall within the Signature Series. The products available in Samsung's exclusive Signature Series service are listed below as follows:


Product code Description
UA65HU9000TXXA 65" UHD TV Curved
UA78HU9000/XFA UA78HU9000/XFA
UA85S9ALXXA 85" UHD TV Flat
UA55JS9000T 55" S-UHD TV CURVED
UA65JS9000T 65" S-UHD TV CURVED
UA78JS9500T 78" S-UHD TV CURVED
UA88JS9500T 88" S-UHD TV CURVED
RF23HTEDBSR/FA French Door Refrigerator
RF24FSEDBSL/FA French Door Refrigerator
RF34H9960S4/FA Chef Collection Refrigerator
RF858QALAXW/FA French Door Refrigerator (T9000)
RF31FMESBSL/FA AW4 Sparkling Refrigerator
RH57H90507F/FA Food Show Case Refrigerator
RH60H8130SL/FA Food Show Case Refrigerator
WW10H9410EX/FA Front Load Washing Machine (WW9000)

*Subject to Consumer Protection Act conditions
**Terms and conditions apply to the following products that form part of the Signature Service


About Samsung Electronics Co., Ltd.
Samsung Electronics Co., Ltd. inspires the world and shapes the future with transformative ideas and technologies, redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems, and semiconductor and LED solutions. We are also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. We employ 319,000 people across 84 countries with annual sales of US $196 billion. To discover more, please visit our official website at www.samsung.com and our official blog at global.samsungtomorrow.com.


For further information, please contact:
Pearl Ndlazi
Epic MSL Group
011 784 4790
079 021 5006
pearl@epicmslgroup.com



Phathutshedzo Nepfumbada
Samsung Electronics South Africa
011 549 7969
078 213 4975 p.nepfumbada@samsung.com