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Warranty Information
All SAMSUNG products are covered by a full manufacturers warranty, this warranty does not affect your statutory rights as a consumer in any way.

Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.
SAMSUNG Electronics South Africa Warranty Procedure
Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.
To make warranty claims simple with SAMSUNG, please follow these easy steps:
  1. If you wish to make a claim under warranty, please contact your nearest authorised service centre (link);
  2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim.
  3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act).
  4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.
Products Unit/Months Component Extentions
Mobile Phone Handset 12
Plasma Display Panel 12
Monitors 36
TFT LCD Display 36
Multi-Function Printers 12
Laser Printers 12
Photo printers 12 months or 2,000 pages which ever comes first
Fax 12
 Rear Projection TV   12
Colour TV 24 5 year tube warranty on colour television
LCD TV 12
DVD Recorder 12
Portable DVD 12
DVD Player 12
DVD VCR Combo 12 5 year video head warranty on combo type product
Audio Products 12
Digital Video Camera 12
MP3 Player 12
Home Theatre Systems 12
Vacuum Cleaner 12
Refrigerators 24
Washing Machines   24 5 year warranty on washing machine motor
Microwave Ovens   24 5 year magnetron warranty on microwave ovens

NB. The extended Warranty ONLY covers the spare parts,
all other costs Labour, transport etc are to be covered by the customer.
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