Samsung Smart Switch

Easily move data from your previous phone to new Galaxy mobile phone with Smart Switch.
PC (Smart Switch) and Mobile (Smart Switch Mobile) versions of Smart Switch are available

An image that demonstrates how data stored on a previous phone can be transferred to Samsung Galaxy phone using Samsung Smart Switch.

Samsung Smart Switch

Use the easy, quick, and light Smart Switch on your PC.
You can easily transfer your data to a Samsung smartphone.

  • - Windows tool: Apple, Blackberry, Nokia
  • - Mac tool: Apple, Blackberry
An image that demonstrates how data stored on a previous phone can be transferred to Samsung Galaxy phone using Samsung Smart Switch PC version.
Easy connection & data selection
Run Smart Switch and connect your new Galaxy mobile phone using a USB cable.
Smart Switch will automatically recognise the device and link the backup data
from yourprevious phone.
Windows, Mac OS version information of your previous phone by manufacturer
Windows, Mac OS version information of your previous phone by manufacturer
Windows Mac
Apple iOS 4.2.1 or higher
BlackBerry BlackBerry OS 6.0 or higher (But, Blackberry OS 10 version is not supported)
Nokia Series 40 or Symbian 6.0 or higher Unsupported
An image that demonstrates how the previous phone data, backed up to a PC using Samsung Smart Switch, is automatically recognised and easily transferred.
Smart Switch doesn't require installation.
Smart Switch is a light executable file with a file size of only 6MB.
It can be used right away without an installation process.
Just double-click the downloaded executable file and start using Smart Switch
right away.
* Mac version requires installing Samsung USB driver.
An image that demonstrates how Samsung Smart Switch can be used without requiring installation.
Fast data transfer
Quickly transfers selected data to your new Galaxy mobile phone.
(Takes 2 minutes to transfer 1GB of data)
An image that demonstrates the fast data transfer to a Samsung Galaxy phone.
Various support
Copy personal data stored on your previous phone (contacts, calendar, memos,
messages, call logs), pictures and videos to your new Galaxy mobile phone.
  • * Wallpaper, alarms, bookmarks can also be easily transferred
  •     (Jellybean Plus OS or later)
  • * Application recommendation feature to be added in the future
  • * Supported features may vary depending on the manufacturer of your previous phone
An image that shows various supported data types, such as personal data and photos stored on the previous phone.
Recommended system requirements for Samsung Smart Switch Windows Tool
Recommended system requirements for Windows
Windows
OS Windows XP, Windows Vista, Windows 7, Windows8
CPU Pentium 4.2.4 GHz or higher
Recommended Memory Capacity
(RAM)
1GB or more
Screen Resolution 1024 x 768 (600), 32 bit or more
Required software Windows Media Player 11 or later
Recommended system requirements for Samsung Smart Switch Mac tool
Recommended system requirements for Mac
Mac
OS Mac OS X 10.6 or higher
CPU Intel Core 2 Duo 2.0GHz or higher
Recommended memory
Capacity (RAM)
1GB or higher
Screen resolution 1280 x 800

Samsung Smart Switch Mobile

Install the Smart Switch Mobile app on your mobile phone.
You can easily transfer data between Galaxy mobile phones using easy gestures.

An image that demonstrates the freedom of easily transferring data between Samsung Galaxy phones.
How to download application
Smart Switch mobile app can be downloaded from Samsung Apps or Google Play.
Just search for "Smart Switch."
Go to Samsung AppsGo to Google Play
Easy, One-click Connection.
By using Smart Switch Mobile, users can easily transfer data between Galaxy mobile phones. All you have to do is place the two devices nearby (within 20cm), run the app on both devices, and press Connect on one of the devices. Once connected, you can transfer personal data stored on your Galaxy mobile phone to the connected Galaxy mobile phone.
* Hardware: Galaxy S2, S2-HD, S3, S3-mini, S4, S4-mini, S4-Active, Win, Premier, Note 1, Note 2, Note 8.0, Note 10.1, Grand, Express, R style, Note 3, Galaxy Mega, Galaxy tab3(7`, 8`, 10`), Galaxy Tab2(10`)
* Software: Android OS ICS(4.0) or higher
An image that demonstrates how connection between Samsung Galaxy phones can easily be established just by having two phones touch each other.
Various support
All your personal data (contacts, calendar, messages, memos) and multimedia data can be transferred.
An image that demonstrates ability to transfer various personal data and multimedia files.

Frequently Asked Questions

  • FAQs - [Smart Switch PC] Message that reads “The version of connected device is not supported.
    Please check the software version of your device.
    (Smart Switch is supported by Android OS version 4.2 or higher.)” is displayed and connection cannot be established.
  • Make sure that the device model is supported by Smart Switch.

    1. Galaxy S4 or later
  • FAQs - [Smart Switch PC] Connection cannot be established even if I'm using a supported model. What should I do?
  • If a model supported by Smart Switch cannot be connected, please check the following.

    Plug the USB into the PC again, and check if the device's model is displayed correctly in Windows Explorer.
    Once the device is connected and displayed correctly in Explorer, run Smart Switch again and check if the connection is established.
    If the device does not show up on Windows Explorer or Smart Switch after connecting again, make sure that the specifications of the PC fulfill
    the recommended system specifications of Smart Switch PC Tool.

  • FAQs - [Smart Switch PC] A message that says “Insufficient storage space; content cannot be transferred. Free up sufficient storage space and try again.”shows up.
  • Above popup message is shown when the amount of data to transfer exceeds the available space on the device.
    Try again after re-selecting the items to transfer or freeing more space on the device by deleting existing data.

  • FAQs - [Smart Switch PC] Failed to confirm backup data.
  • Check the supported model, OS version and supported software version.

    • · Apple: iOS 4.2.1 or later
    • · BlackBerry: Blackberry OS 6.0 or later (But, Blackberry OS 10 version is not supported)
    • · Nokia: Series 40 or Symbian 6.0 or later
  • FAQs - [Smart Switch PC] A message that says “Your back up is either encrypted or corrupted”shows up.
  • There is a problem with the backup data or it is encrypted.
    Backup again by referring to below and try again.

    • · Back up on computer (But, Blackberry OS 10 version is not supported)
    • · Disable "Encrypt iPhone backup" option
  • FAQs - [Smart Switch Mobile] “Nothing happens after I press Connect.”
  • Check the target device and make sure that the same app is running on both devices.
    The Connect button must be clicked only on one device.
    After pressing Connect, place the device next to the microphone of the target device.

  • FAQs - [Smart Switch Mobile] “When I check after data transfer is complete, there isn't any data transferred.”
  • The following cannot be transferred when transferring data.

    1. 1. Contacts - Ringtones, message tones, vibration patterns
          Calendar - Stickers, S Memo, images, reminders, groups
          : MMS cannot be transferred to certain devices.
    2. 2. Only local account data can be transferred.
          Google and Samsung account data cannot be transferred.
  • FAQs - [Smart Switch Mobile] “I cannot find Smart Switch Mobile in market"
  • Smart Switch Mobile is supported on Android OS 4.0 or higher.
    Go to Settings -> More -> Device Information -> Android Version" and make sure that the device's OS version is 4.0 or higher.
    If your OS version is lower than 4.0, please try again after updating firmware.

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