[French door refrigerator] The fridge is not cooling well. Is it faulty?

Last Update Date : 2018-04-09

If the star display on the left refrigerator door is blinking, the refrigerator is in Cooling Off mode.
When activated, Cooling Off Mode shuts off all cooling operation.
Retailers use this feature for in-store displays.

To deactivate the Cooling-mode, follow the next steps:


1-Open the Cool Select Room Door (bottom right door, when facing the front of the refrigerator). 


2-Locate the display panel on top of the Cool Select Room Door, and verify Control Lock is disabled.







3-Touch and hold Fridge, Freezer, and Door Alarm buttons at the same time for 5 seconds





Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Chat with Us

Live Chat support with a Samsung product expert.
24/7 Daily

Send us an Email

We'll respond your query quickly.

Email to CEO

Contact the dedicated CEO's Office.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Engage on creating and joining the different peer to peer support topics and discussions.



UAE : 24 Hours Hotline number


Qatar : 24 Hours Hotline number


Kuwait : 24 Hours Hotline number


Bahrain : 24 Hours Hotline number


Oman : 24 Hours Hotline number


Samsung PAY (UAE only) : 24 Hours Hotline number

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centers in your area.

Contact Us