Can I back up data like chatting logs of WhatsApp installed on my Android device?
You can back up your messages and media by using Google Drive and restore it again to new Android device.
However, please note to back up data is only available between devices based on same OS.
To use Google Drive, make sure the following items:
1. Your mobile device must be synced with Google Drive.
2. Google Play Services must be installed (only available for Android OS 2.3.4 and higher)
3. Your Google Drive account must have enough space for your all WhatsApp data.
4. Your mobile device must have enough free space to create the backup.
How to back up to Google Drive
1. Open WhatsApp.
2. Tap More button.
3. Tap Settings.
4. Tap Chats and calls.
5. Tap Chat backup.
6. Tap on Back up to Google Drive and set up the backup frequency, and then tap Back Up to do an immediate backup. It back up your message and media to GoogleDrive.
7. Tap Back up.
Please note that backing up over cellular may result in Additional data charges.
How to restore my WhatsApp data
1. You can restore your WhatsApp messages and media from Google Drive when your reinstall
When you verify your phone number, WhatsApp will ask you to restore your messages
and media from backup.
2. Tap RESTORE when prompted to do so.
Please note that if you don't restore now, you won't be able to restore later.
To backup and restore WhatsApp data is not available between devices based on other OS type.
WhatsApp’s backup policy is only available between devices based on same OS type
Thank you for your feedback!
Not finding what you're looking for? We're here to help.
Live Chat support with a Samsung product expert.
We'll respond your query quickly.
Contact the dedicated CEO's Office.
Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.
UAE : 24 Hours Hotline number
Qatar : 24 Hours Hotline number
Kuwait : 24 Hours Hotline number
Bahrain : 24 Hours Hotline number
Oman : 24 Hours Hotline number
Samsung PAY (UAE only) : 24 Hours Hotline number
* For any printer related enquiries please visit the HP website .
Search the nearest Samsung Service Centers in your area.