Galaxy Buds: What to do if the earbuds do not work?

Last Update Date : 2019-02-27

If the Galaxy Buds does not work, please look on the following to check : 

• The battery may be completely discharged. Charge the battery completely before using the earbuds.

• If an earbud’s touch-sensitive sensor does not make contact with your ear, the earbud may not work.  If you do not hear a sound informing you that the earbuds are detected, remove the earbuds from your ears and put them in again.

• If the touchpad does not recognise the earbuds or the earbuds do not work, insert the earbuds into their corresponding slots in the charging case and remove them after seven seconds or more.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Chat with Us

Live Chat support with a Samsung product expert.
24/7 Daily

Send us an Email

We'll respond your query quickly.

Email to CEO

Contact the dedicated CEO's Office.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Engage on creating and joining the different peer to peer support topics and discussions.



UAE : 24 Hours Hotline number


Qatar : 24 Hours Hotline number


Kuwait : 24 Hours Hotline number


Bahrain : 24 Hours Hotline number


Oman : 24 Hours Hotline number


Samsung PAY (UAE only) : 24 Hours Hotline number

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centers in your area.

Contact Us