Galaxy Buds: What to do if the earbuds do not work?

Last Update Date : 2019-02-27

If the Galaxy Buds does not work, please look on the following to check : 

• The battery may be completely discharged. Charge the battery completely before using the earbuds.

• If an earbud’s touch-sensitive sensor does not make contact with your ear, the earbud may not work.  If you do not hear a sound informing you that the earbuds are detected, remove the earbuds from your ears and put them in again.

• If the touchpad does not recognise the earbuds or the earbuds do not work, insert the earbuds into their corresponding slots in the charging case and remove them after seven seconds or more.

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