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[Galaxy Note 5] How to restart the device if it hanged and the screen has no response?

Last Update Date : 2018-05-18

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.
 
If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it. 
 
If after restarting the device you still find your device freezes sometimes or is sometimes unresponsive, there are some actions you can try to help correct this symptom:

1 Use the Galaxy Note5 SMART Manager app to help optimize the device and check for “Malware” .
2 Create memory space. Delete or transfer files to an external storage (PC/HDD)
3 Check for SW updates for your device
4 Check your device in “Safe mode”
5 Perform a Factory data reset of the device. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Center.

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