[Galaxy S5] Why Kies/Smart Switch don't work when transferring the S-note from old device?

Last Update Date : 2018-04-09

This is not a defect. Samsung modified the concept for the S-memo in Galaxy S5 making Memo application to be available only by default.

 

memo app 

 

The Galaxy S5 still supports the specific S Note application although it does not come by default with Galaxy S5. As it is not available by default, it causes compatibility issue with the files created in S-memo or S-Note from older models.

 

 

     Thus, to use the S-Note or S-Memo files which there were already, please install

     the S Note application from Galaxy Essential and transfer the files with Kies or Smart

     Switch Mobile app. 

 

You can check the Memo or Note files via S Note app.

 

To download the S-Note app, please follow the steps below.

 

1. Find the Galaxy Essential Widget and tap it.

2. Select S-Note

3. Tap Update

4. Check S-Note in application list if available after installation.

 

s-note 

 

 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Live Chat support with a Samsung product expert.
24/7 Daily

Send us an Email

We'll respond your query quickly.

Email to CEO

Contact the dedicated CEO's Office.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

800-7267864(SAMSUNG)

UAE : 8AM to 10PM / 7 days a week

800-2255(CALL)

Qatar : 7AM to 9PM / 7 days a week

183-2255(CALL)

Kuwait : 7AM to 9PM / 7 days a week

8000-4726(GSAM)

Bahrain : 7AM to 9PM / 7 days a week

800-72627(SAM CS)

Oman : 8AM - 10PM / 7 days a week

800-7-729(S-PAY)

UAE only : 24/7

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centers in your area.

Contact Us