[Galaxy S8/S8+]Why do mouse drag and double click does not work in Dex mode?

Last Update Date : 2018-05-10

Step 1. Open Playstore.

Samsung is aware of this symptom and this symptom may occur on S8/S8+ that the latest version
Chrome (V58) is installed.

( Note: Google Chrome browser is in charge of parts related to HTML on Email application)

 

Regarding this, Google will release improved next Chrome Browser version to resolve these symptoms.

 

Samsung is committed to providing the best possible mobile experience to customers.

 

Temporarily before releasing of improved Chrome version, if you uninstall the current Chrome you can use all functions of Email again normally. For this, search for the Chrome browser on Play Store and uninstall it.

 

After then, preloaded Chrome version is activated and the issue will be disappeared.

 

 

 

8 

 

Step 2. Tap Uninstall.

9 

Step 3. Confirm the uninstall.

10

 

 

 

 

After then, preloaded Chrome version is activated and the issue will be disappeared.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Live Chat support with a Samsung product expert.
24/7 Daily

Send us an Email

We'll respond your query quickly.

Email to CEO

Contact the dedicated CEO's Office.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Engage on creating and joining the different peer to peer support topics and discussions.

Call

800-7267864

UAE : 24 Hours Hotline number

800-2255

Qatar : 24 Hours Hotline number

183-2255

Kuwait : 24 Hours Hotline number

8000-4726

Bahrain : 24 Hours Hotline number

800-72627

Oman : 24 Hours Hotline number

800-7-729

Samsung PAY (UAE only) : 24 Hours Hotline number

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centers in your area.

Contact Us