Gear IconX: Another Bluetooth device is not located on my earbuds. What’s the problem?
• When you wear the earbuds, listen for the beep to ensure that your earbuds have
entered Bluetooth pairing mode.
• Insert the earbuds into the charging case, take them out, and put them in your ears.
• Ensure that your earbuds and the other Bluetooth device are within the Bluetooth
connection range (5 m).
The distance may vary depending on the environment the devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
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