[Gear S2]How to restart if it appears to be not responding while using the touch screen?
If your Gear freezes or hangs, you may need to close apps or turn off the Gear and turn it on again.
If your Gear is frozen and unresponsive, press and hold the Power key for more than 7 seconds to reset.
If this does not solve the problem (i.e. the device still sometimes freezes after rebooting it as described above), perform a factory data reset.
Turn the bezel clockwise till you see the Apps screen, then tap on
(1.)Settings → (2.) then tap on Gear info → (3.) then tap on Reset Gear → (4.) then tap on Factory reset., then (5.) tap on the “Tick” symbol
Since all data will be erased from Gear memory after Factory reset, before performing the factory data reset, remember to make backup copies of all important data stored on the Gear.
Thank you for your feedback!
Not finding what you're looking for? We're here to help.
Live Chat support with a Samsung product expert.
We'll respond your query quickly.
Contact the dedicated CEO's Office.
Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.
UAE : 24 Hours Hotline number
Qatar : 24 Hours Hotline number
Kuwait : 24 Hours Hotline number
Bahrain : 24 Hours Hotline number
Oman : 24 Hours Hotline number
Samsung PAY (UAE only) : 24 Hours Hotline number
* For any printer related enquiries please visit the HP website .
Search the nearest Samsung Service Centers in your area.