Do we need internet connection when using Remote Management for Samsung TV?
Samsung Remote Management is one-on-one support with Samsung technicians over the internet. In Remote Management, we can: Diagnose your TV, Reset your TV to factory Settings, Update the TV to the latest software, manage the smart hub, back up, restore and customize your TV settings.
Note: The TV must be connected to the internet with a stable internet connection. So Samsung Technical Support can be able to access your TV.