Why picture won’t display in full screen
If your Samsung TV is not displaying pictures in full-screen mode, it could be due to various factors that need to be examined.
Solutions:
HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your product.
Adjust the picture size options on your external device or set the product to full screen.
• Home > (left directional button) > Settings > All Settings > Picture > Picture Size Settings > Picture Size
Performing a picture test and picture reset might help, check the full explanation and steps on How to perform a picture test on your Samsung TV .
Note: For further assistance and questions, please Contact us.
* This feature is only available on specific models. Please refer to your user manual for more information
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