Terms and Conditions


  1. "Customer/User” or “you” means a person who is eligible to participate. An eligible Customer is one who is currently resident in Kenya and over 18 years of age at the time of commencement.

  2. “Store” means the seller of the models mentioned above

  3. “Closing date” of the Samsung Blue month promotion shall be the 16th of December 2018

  4. “Device” shall mean the Galaxy Note 9, Galaxy A9 2018, Galaxy A7 2018, Galaxy J6 Plus, Galaxy S9, Galaxy S9+, Galaxy J8 and Galaxy J4 Plus.

  5. “Accessory Voucher” shall mean; Complimentary accessory voucher redeemable for a discount towards the purchase of an accessory instore when your purchase an eligible Samsung Galaxy device. Eligible devices and their associated voucher values are as stipulated in section A. 1.

  1. Eligible promotion devices and associated accessory voucher value

    1. The Customer can purchase any of the below eligible devices for the Samsung Blue month promotion to receive the accessory voucher. Each model has an assigned voucher value, identifying the KES amount redeemable for a discount towards a Samsung accessory in store. The voucher is valid for the duration of the promotion from 21st of November 2018 until the 16th of December 2018

    2. To redeem the voucher the Customer will be required to have made full payment of the purchase price against the device and visit a redemption store of their choice as listed in section C1.

    3. Vouchers will only be redeemable for devices purchased between the 21st of November to the 16th of December 2018. Devices purchased before the 21st of November 2018 & after the 16th of December 2018 will not be eligible for the promotion and cannot redeem the voucher

    4. Customers can purchase any of the eligible promotion devices listed in section A1 from a Samsung experience store or authorized dealer outlet.

    5. For the avoidance of doubt, purchasing an eligible device as listed in section A.1 will not guarantee that a Customer will receive and redeem its associated voucher towards a discount on a chosen accessory as this will depend on availability of accessories stock available in any of the redemption stores listed in section C1. Additionally, this promotion is applicable to devices for the Kenya region only that are covered by the 24 month local warranty and are valid for official E-warranty registration. Parallel imports/devices imported from other regions are not eligible for the Samsung Blue month promotion.

  2. PAYMENT

    1. You may pay for your device by way of credit card, Debit Card, MPESA, Airtel Money or Cash at a participating Samsung Experience store or authorized dealer outlet

    2. The price of the eligible devices as listed in section A.1 for the Samsung Blue month promotion may vary from store to store. The customer has discretion on where to purchase from subject to favorable pricing.

    3. Once you have made a payment for your device you will receive a confirmation of payment slip/receipt; which shall be presented upon visit to a redemption store of your choice as listed in section C. 1 to claim the accessory discount valid for your device.

    4. Devices will be available on a first come first served basis and the criterion is based on full purchase price having been received at the time of collection; and not partial payment.

    5. You may be required to pay any additional amounts arising out of taxes and statutory dues with regard to the device; such additional amounts shall be included in the purchase price.

  3. Redemption of the accessory voucher

    1. All accessory vouchers will be redeemable from the below redemption stores. Customers must visit any of the below redemption stores to redeem their voucher after having purchased an eligible device as listed in section A.1.

    2. To redeem a voucher you will have to:

      • Visit any of the redemption stores listed in section C1

      • Provide proof of purchase for the purchased device you are claiming an accessory voucher for at the redemption store visited

      • Provide Confirmation of payment slip/receipt/MPESA /Airtel acknowledgment for your purchased device.

      • Provide the IMEI of your purchased device to the redemption store promoter to confirm that your purchased device is for the Kenya region and has been purchased within the promotion period stipulated in section A1 in order to be eligible to redeem its associated accessory voucher. This device validation check will be done through the official Samsung Plus system by the redemption store promoter

      • Provide any other documentation as required by the store and as had been earlier communicated.

      • Access the Samsung members’ application on your purchased device to view the electronic voucher and subsequently redeem the voucher through a voucher redemption code that will be entered by a redemption store promoter on the Samsung members’ app on your purchased device when you visit the redemption store and provide the information required I sections II, III, IV & V above.

    3. All vouchers not redeemed by the end of the promotion on the 16th of December 2018 shall be forfeited and will expire by the end of the promotion period.

  4. VARIATION/AMENDMENT

    1. The terms and conditions herein may be varied or amended, or the offer suspended or terminated at any time without prior written notice and without incurring any liability in that regard.

    2. Any amendment or variations of these Terms and Conditions shall be published on https://www.samsung.com/africa_en/ within 24 hours of the variation.

  5. OTHER TERMS

    1. Samsung's Proprietary Rights: You acknowledge and agree that Samsung (or Samsung's licensors) owns all legal right, title and interest in and to the devices, including all intellectual property rights (existing anywhere in the world and whether registered or not) which subsist in the same.

    2. To be interviewed and photographed, and to be available for interviewing, photography, and for other public relations and promotional activities associated therein, as reasonably required. All the ownership and intellectual property rights in the footage and visuals taken of any Customer, his/her family and surrounding onlookers is and shall at all times remain the sole property of the organisers.

    3. Advertisements: By participation you allow:

      1. Advertisements and promotions that may be targeted to you based on information you may make available through your participation and through queries made by third parties in connection with your participation.

      2. To be interviewed and photographed, and to be available for interviewing, photography, and for other public relations and promotional activities associated therein, as reasonably required. All the ownership and intellectual property rights in the footage and visuals taken of any Customer, his/her family and surrounding onlookers is and shall at all times remain the sole property of the organisers.

  6. WARRANTIES DISCLAIMER

    DEVICES ARE PROVIDED “AS IS”, “WHERE IS” AND “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND. SAVE WHERE SPECIFICALLY STATED, SAMSUNG, ITS AFFILIATES AND ITS LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OR GUARANTEES OF ANY KIND OR NATURE, WHETHER EXPRESS OR IMPLIED, REGARDING THE DEVICES, AND SPECIFICALLY DISCLAIM ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

    WITHOUT LIMITING THE PREVIOUS DISCLAIMER, SAMSUNG, ITS AFFILIATES AND ITS LICENSORS DO NOT REPRESENT, WARRANT OR GUARANTEE THAT THE SERVICES WILL (a) OPERATE IN AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE MANNER, (b) WILL ALWAYS BE AVAILABLE OR FREE FROM ALL HARMFUL COMPONENTS OR ERRORS (c) WILL BE SECURE OR IMMUNE (INCLUDING THE CONTENT DELIVERED TO YOU AND THE INFORMATION YOU PROVIDE) FROM UNAUTHORIZED ACCESS, (d) WILL BE ACCURATE, COMPLETE, OR RELIABLE, (e) THAT THE QUALITY OF THE SERVICES WILL BE SATISFACTORY TO YOU, OR (f) THAT ERRORS OR DEFECTS WILL BE CORRECTED.

    UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE MANNER, (b) WILL ALWAYS BE AVAILABLE OR FREE FROM ALL HARMFUL COMPONENTS OR ERRORS (c) WILL BE SECURE OR IMMUNE (INCLUDING THE CONTENT DELIVERED TO YOU AND THE INFORMATION YOU PROVIDE) FROM UNAUTHORIZED ACCESS, (d) WILL BE ACCURATE, COMPLETE, OR RELIABLE, (e) THAT THE QUALITY OF THE SERVICES WILL BE SATISFACTORY TO YOU, OR (f) THAT ERRORS OR DEFECTS WILL BE CORRECTED.

    THE USER ACKNOWLEDGES AND AGREES THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT THE USER'S OWN DISCRETION AND RISK AND THE USER WILL BE SOLELY RESPONSIBLE FOR ANY CONSEQUENCE(S) THAT RESULTS, INCLUDING ANY DAMAGE OR HARM CAUSED BY ANY VIRUS, SPYWARE, WORM OR MALWARE.

    NO ADVICE OR INFORMATION (WHETHER ORAL OR WRITTEN) OBTAINED BY THE USER FROM SAMSUNG ON OR VIA THE SERVICES WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED IN THE AGREEMENT.

  7. LIMITATION OF LIABILITY

    TO THE EXTENT PERMITTED BY APPLICABLE LAW, SAMSUNG SHALL NOT BE LIABLE TO THE USER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY THEORY OF LIABILITY, AND WHETHER OR NOT THAT THE POSSIBILITY OF SUCH DAMAGES OR LOSSES HAS BEEN NOTIFIED TO SAMSUNG, FOR (a) ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES; (b) ANY LOSS OF INCOME, BUSINESS, ACTUAL OR ANTICIPATED PROFITS, OPPORTUNITY, GOODWILL, OR REPUTATION (WHETHER DIRECT OR INDIRECT); (c) ANY DAMAGE TO OR CORRUPTION OF DATA (WHETHER DIRECT OR INDIRECT); OR (d) ANY LOSS OR DAMAGE AS A RESULT OF: (i) USE THE USER MAY MAKE OF THE SERVICES, (ii) ANY RELIANCE PLACED BY THE USER ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, (iii) ANY RELATIONSHIP OR TRANSACTION BETWEEN THE USER AND A THIRD PARTY PROVIDER OF ANY SERVICE, PRODUCT, OR CONTENT, INCLUDING ADVERTISERS AND SPONSORS WHOSE ADVERTISING IS MADE AVAILABLE ON OR VIA THE SERVICES; AND (iv) ANY CHANGES TO THE SERVICES, OR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES OR ANY PORTION THEREOF.

  8. FORCE MAJEURE

    Neither party shall be liable, for damages nor any other consequences, if the party’s obligations according to these Terms, other than the obligation to pay money, are inhibited or delayed by circumstances that the party cannot reasonably control or foresee, including but not limited to, any conflict in the workforce; natural phenomena such as lightning, earthquakes, floods etc.; fire; war; decisions and decrees made by governments or authorities; accidents; strikes or shortages of transportation facilities, fuel, energy, labor or materials; or similar circumstances.

  9. APPLICABLE LAW AND JURISDICTION

    This agreement shall be governed by and construed in accordance with the law of Republic of Kenya and the parties agree to submit to the exclusive jurisdiction of the courts of the republic of Kenya with regard to any dispute arising in relation to this contract

  10. DISPUTE RESOLUTION

    All disputes or differences which shall at any time arise between the Parties whether during the term of the Agreement or afterwards touching or concerning this Agreement or its construction or effect or the rights duties or liabilities of the Parties under or by virtue of it or otherwise or any other matter in any way connected with or arising out of the subject matter of this Agreement shall first be settled in good faith between the Parties failing which the dispute shall be referred to a single arbitrator to be appointed by the Chair of the Kenya Branch, Chartered Institute of Arbitrators and shall be the final appointing authority. The decision by the Arbitrator shall be final and binding save that parties reserve the right to appeal on points of law. The Arbitration shall be held in Nairobi in the Republic of Kenya under the provisions of the Arbitration Act, 1995 as amended from time to time. The language of the arbitration shall be English.

  11. SEVERABILITY

    If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:

    1. It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible;

    2. It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

  12. SEVERABILITY

    Insofar as has not been varied or waived hereinabove, parties shall keep all information herein confidential and take all necessary precautions to prevent any unauthorized disclosure by any of its staff, employees, officers, directors, agents and representatives.