My Refrigerator and Freezer Are Not Cooling. What's the matter?
If your refrigerator and freezer are not cooling, try the following:
Make sure the appliance is plugged in properly. If it is not, remove the plug from the socket and then re-insert it. If the plug is properly inserted, remove the plug and try plugging another item into the same socket. If the newly plugged in item does not work, try resetting the circuit breaker for that outlet.
Lower the temperature control settings in your refrigerator and freezer. Let the refrigerator run for several hours and then re-check the temperature.
If your refrigerator is in direct sunlight or located near a heat source, move the refrigerator if you can. If you cannot move it, lower the temperature controls in your refrigerator and freezer.
Move the refrigerator so that its back is farther from the wall. The minimum clearance required between the back of the refrigerator and the wall is one inch.
Make sure that both the freezer and refrigerator are 1/2 to 3/4 full. The refrigerator will not cool properly when empty.
Make sure that the condenser coils are not covered with dust. You can clean the coils easily with a rag or vacuum cleaner with a brush attachment.
Unplug the refrigerator for 1 minute, then plug it back in. If your refrigerator is in demonstration mode, unplugging it, then plugging it back in resets the refrigerator to regular mode.
If none of these actions resolve your cooling problem, call Samsung Customer Service.
Thank you for your feedback!
Not finding what you're looking for? We're here to help.
0800 545 545
Tanzania 0800 780089
Uganda 0800 300 300
DRC 499 999
0800 726 7864
Ghana 0800 100077
Ivory Coast 8000-0077
Cameroon 67095 0077
0860 726 7864
Zambia 0211 350 370 / 3434
Namibia 08 197 267 864
Mauritius 800 2550
Reunion 02625088 80
Zimbabwe 0808 0204
* For any printer related enquiries please visit the HP website .
Search the nearest Samsung Service Centres in your area