A call on Gear S was terminated unexpectedly during calling. Is my device the faulty?
The Antenna signal or Call reception performance of the wearable device may
be lower than the smart phone according to the surrounding environment. This is
caused by features of device itself like small device size, wearing on a wrist
comparing with general smart phones. Since wearable devices like Gear S
has smaller size, it has also minimal GND size which eliminate interference
and it degrade the Antenna and RF performance. Similarly, it should be wore
on a wrist and RF degradation occurs by a human body impact.
Although there may be a degradation in Antenna signal or Call reception
performance than the smart phone in a weak signal area , but in most of actual
use environment , Gear S provides the functions of the same level with smart phones.
Additionally, the performance level is much higher comparing with existing similar
wearable devices from other manufacturer.
We recommend you will use the Gear S paired after connecting to your mobile
device via Bluetooth for the usual situation , and for the special situation like exercise,
please use the Gear S device standalone mode.
Then, you will be able to enjoy the stable and optimized performance of
Gear S with the companion mode which is connected to the mobile device.
Thank you for your feedback!
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