I can’t upgrade my device after connecting to Kies. What’s the problem?

Last Update Date : Apr 20. 2018

 

 

 

2. If the phone is rooted, it may not support firmware update.

 If the phone is not rooted and firmware update message does not pop up, no notification of latest firmware may be checked. In this case, you can proceed firmware upgrade from the connected phone model.

 - path : Click mouse right button on the model number > Click Firm upgrade

 

3. If firmware upgrade is inactivated, update or reinstall Kies. 

 □ How to update Kies

    Help > Check for updates.

 

 □ How to re-install Kies

   - WinXP

    Control panel > Program and function > Delete Samsung Kies  > Install Kies

   - Win7

     Control panel > Program and function > Delete Samsung Kies > Install Kies

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