I upgraded my device to Android Kitkat OS, I can’t modify the files in external SD card

Last Update Date : Apr 20. 2018

After upgrading my device to the Android Kitkat OS, I can’t modify the files in external SD card

      using 3rd party applications such as Astro.  What’s the problem?

 

 

 

 

It’s not faulty but normal Google policy.

     Google prohibits to modify(Write/ Delete/ Rename) the files in external SD card using 3’rd party applications

     from Android Kitkat OS.

     Besides, due to reason of same Google Policy , you may can’t write or delete the files through some

    downloaded application from Samsung Apps .

 

     To modify the files, I recommend you to use the My files application that have been preloaded on your device.

 

 

 

※ How to modify the file using My files

 

   1. In Samsung folder of Apps, select My files.

   2. Choose the file what you want to modify.

   3. Touch and Hold the file, and then select Menu button.

   4. You can see the options.(Move/ Copy/ Rename/Zip)

Not finding what you're looking for? We're here to help.

Online

Email

We aim to respond within 24 hours for all enquiries.

Email CEO

Directly contact the CEO's Office for any suggestions on how Samsung can assist you better

Phone

East Africa

Kenya 0800 545 545
Tanzania 0800 780089
Sudan 1969
Uganda 0800 300 300
DRC 499 999
Rwanda 9999

West Africa

Burundi 200
Nigeria 0800 726 7864
Ghana 0800 100077
Senegal 80000-0077
Ivory Coast 8000-0077
Cameroon 67095 0077

South Africa

South Africa 0860 726 7864
Mozambique 847267864
Zambia 0211 350 370 / 3434
Namibia 08 197 267 864
Angola 917 267 864
Mauritius 800 2550
Reunion 02625088 80
Zimbabwe 0808 0204

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centres in your area

Contact Us