My Galaxy S5 sometimes doesn’t recognize my fingerprint. What should I do?

Last Update Date : Apr 20. 2018

My Galaxy S5 sometimes doesn’t recognize my fingerprint. What should I do?

 

 

 

 

For best results, swipe the entire pad of your finger, from base to tip, across

the home key to register your fingerprint properly. If you bend your

finger or use a fingertip, the device may not recognize your fingerprints.

Besides, if you use the accessory like key protector on your device, the

device may not also recognize your fingerprints.
Keep your finger flat against the home key and swipe at a moderate speed.

The fingerprint sensor is sensitive to moisture, so make sure both the

screen and your fingertip are dry.

The Home button contains the fingerprint recognition sensor.

To ensure that the Home button is not scratched or damaged,

please avoid contact with metal objects, such as coins, keys, and necklaces

 

 

 To improve recognition performance, register fingerprints of

  the hand used most often to perform tasks on the device.

 

Swipe the entire pad of your finger, from base to tip, across the home key

to register your fingerprint properly

Not finding what you're looking for? We're here to help.

Online

Email

We aim to respond within 24 hours for all enquiries.

Email CEO

Directly contact the CEO's Office for any suggestions on how Samsung can assist you better

Phone

East Africa

Kenya 0800 545 545
Tanzania 0800 780089
Sudan 1969
Uganda 0800 300 300
DRC 499 999
Rwanda 9999

West Africa

Burundi 200
Nigeria 0800 726 7864
Ghana 0800 100077
Senegal 80000-0077
Ivory Coast 8000-0077
Cameroon 67095 0077

South Africa

South Africa 0860 726 7864
Mozambique 847267864
Zambia 0211 350 370 / 3434
Namibia 08 197 267 864
Angola 917 267 864
Mauritius 800 2550
Reunion 02625088 80
Zimbabwe 0808 0204

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centres in your area

Contact Us